208,360+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,360 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Reimbursement for sick visits to vet…
Reimbursement for sick visits to vet was satisfactory.
Insurer: Pumpkin
By: PH
A disappointing experience
My puppy's surgery was denied because her hip issue was diagnosed during the orthopedic waiting period. I know this is my fault, but it just left me with such a bad view of this company. I submitted an appeal and hoped they would reconsider, but they didn't (if they had, they would've had a customer for life). I've been using them for three pets since 2021 and recommended them to half a dozen people. They've barely paid anything for my other pets because of the deductible and they keep raising rates. So, I switched the puppy to Lemonade that has much higher coverage amount for the same monthly fee. I honestly don't think any of these companies are great, but I'm not keeping the puppy with this company for her entire life after this happened - they also won't cover any stomach issues because she threw up once on the way home from picking her up from the shelter.
Insurer: Embrace
By: Jacqueline
It was very easy to submit my claim and…
It was very easy to submit my claim and have my vet's office send supplemental forms to get it processed.
Insurer: Pumpkin
By: Dianne Chrestopoulos
Easy submitting an invoice.
Easy submitting an invoice for payment.
Insurer: Trupanion
By: Cindi Mclean
I've had MetLife Pet Ins now for 2…
I've had MetLife Pet Ins now for 2 years... when one of my pets got sick and I submitted claims they were very communicative about the progress and reimbursements were timely... I'm very happy with my coverage and MetLife
Insurer: MetLife
By: Marilyn Giorgio
Great experience using our Pumpkin Pet…
Great experience using our Pumpkin Pet Insurance!
Insurer: Pumpkin
By: Athena
Over time (8 years) Trupanion's formula…
Over time (8 years) Trupanion's formula for coverage is a black hole. Presumably using AI, their system can not always understand vets' reports and even when calling to discuss the misreadings and a customer service perso agrees, the misreading is used. We have kept the insurance because it is better than nothing.
Insurer: Trupanion
By: xxxxxxx
We LOVE Trupanion
We LOVE Trupanion. We put a plan on our puppy the day we got him because we have had such great experience with your company. We cover all 3 of our Shih Tzus through you. It is peace of mind for unexpected events. Our 4 month tiny puppy stopped eating a few days ago and needed to be hospitalized. Your company helped upfront to provide money for the care. Your customer service is excellent and helped put our mind at ease yesterday by talking through a bill issue with us. We were able to resolve the issue with the vets office with your support. We can’t imagine how stressed we would be without your company.
Insurer: Trupanion
By: Lori
Each invoice was processed quickly
Each invoice was processed quickly. I was amazed with the swiftness of all responses to claims and direct deposit payments. When I emailed an issue it was handled and processed within 24 hours.
Insurer: Trupanion
By: Sally
Very easy to use
Very easy to use, and have never had any problems with reimbursement
Insurer: MetLife
By: Todd