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Ease of signing up for coverage of my…
Ease of signing up for coverage of my cat.
Insurer: MetLife
By: Lori
DON'T GET WELLNESS Misleading FAQ & Emails - COVERAGE DOESN'T START WHEN YOU THINK
In the wellness benefits FAQ section it says... "Is there a waiting period for wellness coverage?" and the answer says.... "NO, THERE IS NO WAITING PERIOD FOR FETCH WELNESS. You can submit wellness claims on or after the effective date that’s given in your enrollment confirmation email. IN OTHER WORDS, YOU GET WELLNESS COVERAGE ON OR AFTER THE DAY OF ENROLLMENT" 2 out of those 3 sentences imply that the coverage will be available immediately or (at the very least) the day after. In the email I received after signing up, the first sentence says "[your dog] NOW HAS THE MOST COMPLETE COVERAGE" Everything up until this point made me feel I had coverage so I took my dog to the vet. 2 claims were denied as a result. I go back and check the confirmation email and 7 lines down from them saying "[YOUR DOG] now has the most complete coverage", it says that the enrollment date is actually 2 days after the email date. When I called in they said "oh yeah coverage always starts 2 days after enrollment" THAT SEEMS LIKE IT WOULD BE HELPFUL INFORMATION FOR PEOPLE SIGNING UP TO USE THE BENEFITS. It's known information within the company that it starts 2 days after signup and they do not share that with the customer. This is purposefully confusing language.
Insurer: Fetch Canada
By: Robert Kjemhus
MetLife makes it so easy to keep my…
MetLife makes it so easy to keep my pets healthy. Easy sign up and easy reimbursement.
Insurer: MetLife
By: Kimberly Davis
Efficient communication
Quick and informative replies to my questions.
Insurer: Pumpkin
By: Karen
Great system
The process to get the insurance was easy and manageable.
Insurer: MetLife
By: Janely Sanabria
When my dog needed surgery Trupanion…
When my dog needed surgery Trupanion was there for me, far better than my own health insurance! They covered most of the cost and are speedy at getting you your compensation. I'm glad I chose them!
Insurer: Trupanion
By: Christina
Wonderful team
Wonderful team. Ease of mind knowing my Wayland Jennings is going to be okay. Preventative, supplements and physical therapies
Insurer: MetLife
By: Dr. Nkem Daphne Chirpich
Great customer service!
My call was answered quickly and Elaine was friendly, professional and knowledgeable. The whole process of applying for health & wellness insurance for our new rescue dog Ronnie was smooth and simple! Thank you !
Insurer: Nationwide
By: L Marquez
The underwriting process was timely
The underwriting process was timely, a reasonable amount of information about my cat was requested and we received the notice of her policy inception within a couple weeks of the application.
Insurer: Nationwide
By: customer