223,244+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,244 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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This company is a fraud
This company is a fraud. After submitting all medical documents, I received a confirmation email that my cat was covered. Then they denied my claim because they said the documents I originally uploaded weren't valid. I spoke with several customer service agents, none seemed like they knew what they were doing as I received different information from each one, and one agent told me they don't look at medical documents until a claim is filed; so they falsely told me that my cat was covered when I originally signed up. Absolutely disgusting business practice. Don't use them. They'll steal your money and you'll still end up with a vet bill.
Insurer: Fetch
By: Bird
It was easy to file a claim and the…
It was easy to file a claim and the follow up to customer service gave all additional information I needed. Once all the documents were received and reviewed I was paid promptly through direct deposit.
Insurer: Spot
By: Nancy Link
Was submitting a claim on line was easy and quick.
Was submitting a claim on line and had a question on category for Darling's visit so called to have it clarified. Nick was very friendly and informative and straitened out the issue.
Insurer: Embrace
By: customer
Great Experience
Helpful and efficient
Insurer: Spot
By: Christopher Diorio
Getting the run around.
Most of my claims are slow to be reviewed. It appears to me anytime I have a claim that is more than $100.00 they have to review my pets records. They request records from my vet. A week later I will receive another email telling me that my vet has not sent the needed records. I have been in contact with my vet. They reassure me that the day they receive they sent the records. I feel that Embrace gives me the run around hoping that I will give up on asking for a reimbursement. I do not recommend this insurance. I gave 2 stars because the small claims have been settled in a reasonable time frame.
Insurer: Embrace
By: Debra
Simple approval process despite a rescue dog with preexisting conditions and multiple past vets
I just have to say that the claim review and approval process for my rescue dog, who had some preexisting issues at the time I adopted him that were treated by the rescue vets, was very straightforward and easy to document and upload to Pets Best. I uploaded my claims for the procedures she had at her current vet, uploaded her SOAP notes and medical records from our vet, and then as for supplemental documentation, I uploaded the entire medical records that the rescue’s vet had for all the treatments they did for her from the time they put her up for adoption until I adopted her and they stopped treating her. Uploading was simple through the app and website. And Those complete records helped because in less than a week they approved the claim and applied it to the deductible and issued payment for the rest without any need for further questions or documentation. Very simple and easy and a relief!
Insurer: Pets Best
By: John Scott
You pay extra for wellness care?
You pay extra for wellness care, I feel the reimbursement should be slightly higher as prices at the Vets have increased, the reimbursement should be at some par to their increases. In my case I paid $800.00 and got a total back of about $115.00!
Insurer: Pets Best
By: CARY & AMY STEIN
Embrace is still the best pet insurance…
Embrace is still the best pet insurance available…we have 2 cats insured that require medical assistance. Embrace has very simplified digital processing procedures for claims and has always been extremely responsive in refunding expenses. We routinely get refunds into our banking account within only a few hours of claim submission. A USAA company…we get a 25% discount on our pet insurance premium as USAA members.
Insurer: Embrace
By: Ron Layton