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Pet parents across the U.S. and Canada have left over 209,784 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Quick turnaround time on the claim.
Quick turnaround time on the claim.
Insurer: MetLife
By: customer
On time
On time, very easy to submit claims and get reimbursed. Love it that it gives me piece of mind.
Insurer: MetLife
By: customer
My claim was processed very quickly.
My claim was processed very quickly.
Insurer: MetLife
By: Grace Huang Yi
Great experience and fast claim payment.
Great experience and fast claim payment.
Insurer: MetLife
By: Lisa P
Premium going from $68 a month to over…
Premium going from $68 a month to over $90 a month when policy renews. I get this policy on a group discount from my employer (Last Lowe’s Home Improvement). A roughly 50% premium hike is absurd. I will be looking at other companies pricing to see if I need to switch.
Insurer: MetLife
By: Mark, customer
blocked on some pages not clear
blocked on some pages not clear
Insurer: MetLife
By: Susan Planeta
The Customer Service is excellent
The Customer Service is excellent! A knowledgeable and personable Customer Service Representative answers the phone generally very promptly after the automated system has answered. They listen closely and address the reason for calling, accurately. Very helpful! The confirmation of receipt of a claim is very prompt (usually within two days) and reimbursement is usually within five business days if the claim submitted by the claimant is complete! MUCH improved service than in the past! No "hidden agendas". Their reimbursement guidelines are straight forward and easy to to understand and Customer Service is always happy to answer any questions. We have been with them for 13 years. We are very pleased with Met Life Pet Insurance.
Insurer: MetLife
By: customer