217,342+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,342 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Self
Have answered my question on time and have assessed my pets needs on time and efficiently
Amazing service
Love pets plus us
Insurer: Pets Plus Us
By: Laura
Don’t get this insurance
I was happy with nationwide insurance until my dog turned 8 years old. He was promptly dropped. When I called I was told they don’t insure dogs over 8 years old for health and wellness, only accidents. Now anything he had in past is not covered under another pet insurance. This is an awful policy, I’m trying to get the word out so it doesn’t happen to other pet parents. Also if a condition runs in that breed it is not covered.
Insurer: Nationwide
By: Jeane
Not honest
Don’t put your card down for auto premium payments. They double charged me for October as soon at I added my card then refuse to refund saying I missed a previous payment when I did not. I have my bank statements and they cannot show proof where one was missed. They say they look into it but never got back to me. They always raise the premiums $20-$40 per month each year. They pick and choose what qualifies. I feel they are a very dishonest company
Insurer: Pets Best
By: Amber
Better than expected
*foreign body surgery and several day hospital stay* I was worried after reading reviews, never thinking I'd have to file a claim, I went with the most affordable- which was Pets Best. I'm convinced people only post when their experiences are negative. I love that it could all be uploaded online, have multiple options to have payment go to the bank or Care Credit, and most importantly, got paid. Thank you! I've already referred others. Although I hope to never use you again, I'm glad you're here if we have to!
Increased Payments Unauthorized
In 2022, I only authorized payments to be automatically taken out of my account of $69.75 for my home insurance, then after the year in Sept 2023 they increased payments to $120.08 that they took each month for the year without me authorizing the increase, and then Sept 2024 they increased the payments to $434.14 without me authorizing the increase! I did not receive a new contract or any information for the opportunity to authorize or deny the changes to my account. (I never had a claim and expected everything to stay the same.) So they took an extra $603.96 for the automatic renewal in 2023 and an extra $1093.14 in 2024 for the automatic renewal, totalling $1697.10. Looking through my PayPal account history was the only way I found out so I cancelled with them that day (Nov. 15, 2024). I should have been mailed a notice of changes to authorize or deny!
Insurer: Sonnet
By: Jennifer Wish
Pets Best at $600 a Year is a Monumental Waste of Money
Don't waste your money here on monthly debits. They make an excuse to not reimburse every single time. I have been with this insurance company a couple years now and have never been reimbursed for anything. It's highly laughable at this point to go through the motions of uploading the paid invoice to the vet, then sit and wait for an apology email as to why it's taking so long, then sometime later, a denial of coverage. Time and money wasted.
Great support and fast process
Whenever I called for help, I got more than enough support from the team. And the reimbursement process was fast. Thank you
Insurer: Spot
By: Yuhee Oh
Extremely easy and timely
Extremely easy to submit and claim and very timely approval.
Insurer: Fetch
By: Karen
My Siberian Husky Coco had only been…
My Siberian Husky Coco had only been insured for 3 days. I had to go to the store and mistakenly left a bag of chocolate covered raisin clusters sitting on the couch. When I returned home I realized Coco had eaten the whole bag. I knew they were very toxic and I had to take her to the emergency vet. They took her right in and took great care of her. I filed the necessary paperwork with Embrace and they immediately reimbursed me according to the policy limits. I am very impressed with the way my claim was handled. I also learned a big lesson.
Insurer: Embrace
By: Jim Gooss