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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Nightmare Filing First Claim
I filed my first claim for healthy paws pet insurance over a year after I enrolled my new dog. Throughout the entire time I have owned him, I have been diligent in submitting proof of soap notes from previous vet visits (one over a year before I submitted a claim and the other several months before). I also submitted proof of vaccinations as well as negative parasite tests. When Beau injured his leg and needed an xray, I filed my first claim. I was then told that there needed to be more documentation. I emailed back said documentation, but figured I should also call for good measure. The customer service department was unable to tell me what documents they had previously received. (I will note that any time I had submitted documentation I received an automated email). When I asked if I could speak to anyone who worked in the claims department I was told there was no phone number, and the only way to contact them was via email. When I asked for that email, I was given the general customer service email that can be found on the website… so not anyone linked to claims. All emails I have sent have only been answered with automated responses. When I went back and totaled up how much I had spent on this dog insurance service, I was dismayed to find that had I simply put the same amount of money to the side I would have been able to cover my dogs treatment. I think that this company goes out of their way to make contacting them difficult, and receiving information regarding you claim impossible. I hope someone reads this review and saves themselves the money or finds another honest insurance company that will actually cover new injuries.
Insurer: Healthy Paws
By: Leah
Kai was so helpful
Kai was so helpful! Answered all my questions and helped me find the pet insurance I need!
Insurer: Nationwide
By: Renée McCrite
The customer service is top notch
The customer service is top notch. Always helpful and kind!
Insurer: Prudent Pet
By: nataliajescorciagmail.com
The app is easy to use to file claim…
The app is easy to use to file claim and upload documents. It did take almost a week to get my reimbursement approved and back in my account. This was my first claim. I hope the next one will be processed faster. My daughter uses another pet insurance and she gets her money back within 48 hours.
Insurer: MetLife
By: Kim Higginson
I received a response quickly which…
I received a response quickly which explains the process for a claim.
Insurer: Fetch
By: Marina Faconti
Mr.Johnson was thorough and great…
Mr.Johnson was thorough and great follow up.
Insurer: Nationwide
By: Stephen Kane
Great to work with!
Thank you for your promptness!
Insurer: MetLife
By: JESSICA SENFTEN
Embrace makes it easy and stress free…
Embrace makes it easy and stress free to submit claims and clarify any concerns thru customer service. This is my 3rd year with them for my multi cat household. Recommended
Insurer: Embrace
By: Softi
Best Pet Insurance Around!!
They always process claims quickly and fairly! And we submit alot of claims! Great value for the coverage, and customer service is 110% great! And I wasn't paid or incentivised at all for this! They're that great!
Insurer: Prudent Pet
By: RobinH