Exceptional Service
The operator I reached was exceptional!! Explained everything so well. The process was very smooth and professional.
- INSURER:
Trupanion Canada
- POSTED: 04/13/2021
- BY:
- BREED: American Cocker Spaniel
- AGE OF PET: 0 - 3
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My experience was great - easy and transparent.
My experience was great - easy and transparent.
- INSURER:
Trupanion
- POSTED: 04/13/2021
- BY:
- BREED: Cockapoo
- AGE OF PET: 7 - 10
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I get answers quickly and reimbursements pretty fast.
I get answers quickly and reimbursements pretty fast.
- INSURER:
Trupanion Canada
- POSTED: 04/13/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Every time I call in whoever answers the phone is amazing.
Every time I call in, whoever answers the phone is amazing. It's always give Milo (my dog) extra love. First question out of their mouth is "Is Milo okay?" That makes me feel like you really care about my dog, my little Beagle Boy.
- INSURER:
Trupanion
- POSTED: 04/13/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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The people who answer the phone are AWESOME; they are friendly helpful and efficient.
The people who answer the phone are AWESOME; they are friendly, helpful and efficient. I know this because each time I submit a claim, part, or all of it is refused. I then call your friendly customer service people who open a query. Within a few days the original denial is overturned and I am paid. It is ridiculous that claims that are denied are only accepted after a complaint.
- INSURER:
Trupanion Canada
- POSTED: 04/13/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Every time i call they are very quick to answer my questions are and explain what need to be done.
Every time i call they are very quick to answer my questions are and explain what need to be done. i have no problems with them.
- INSURER:
Trupanion
- POSTED: 04/13/2021
- BY:
- BREED: Entlebucher Mountain Dog
- AGE OF PET: 7 - 10
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Excellent service every time I have called asking for information.
Excellent service every time I have called asking for information. Could not ask for more
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Addressed me by name was friendly attentive and answered my question.
Addressed me by name, was friendly, attentive, and answered my question. Placed me on hold to verify with claims to make doubly sure she was giving me accurate info. I greatly appreciated the clarification.
- INSURER:
Trupanion
- POSTED: 04/13/2021
- BY:
- BREED: Staffordshire Bull Terrier
- AGE OF PET: 7 - 10
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Lola Claim for April
Prompt payment from an easy to complete claim form from an easy to use website!
- INSURER:
Trupanion
- POSTED: 04/13/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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My experience with Trupanion is that they are customer (and pet) focused literally from beginning to end.
My experience with Trupanion is that they are customer (and pet) focused literally from beginning to end. It is very easy to submit a claim electronically; and then updates are provided as they evaluate the claim. I couldn’t be happier Trupanion is providing protection for my dogs!
- INSURER:
Trupanion
- POSTED: 04/13/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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