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It was easy and processing was timely.

I have paid so much money every month, yet the big things that she needs treatment for, her anxiety, can’t be covered because I didn’t predict she would have behavior issues in the first 30 days of having her.

I found her quiet but friendly. As I started to talk more she seemed receptive

Excellent customer service.

Trupanion and it's team has been and is amazing to deal with. Customer service is exemplary. You are an asset to ever pet owner. You go above and beyond to help your clients.

Owen was so patient and helpful, I’m glad I’ve chosen Trupanion for my puppy!!

After submitting my first claim that I thought would result in a remittance, a zero $ was the result. Now I know that the Vet's examination fee is not included in the claim...

Trupanion's staff is always pleasant and helpful! I appreciate the time spent answering all my questions. I think it is also great that they are easy to reach by telephone!

So nice, helpful and competent.

With Covid issues and trouble getting appointments with the vet, I had trouble with a claim. While it was eventually resolved, I am worried I will have trouble on future claims and feel I might be spending money on insurance that I would have been better to save for such emergencies. I would definitely tell people to research Trupanion's insurance. Also, their monthly fees go up dramatically on their yearly review of your pet's insurance depending on where you live which to me, seems wrong, as this is a North American wide insurance company and basing fees on location is definitely penalizing people who live in cities where services are often more expensive that smaller towns or rural areas. I believe they cover more than other pet insurance companies but read the fine print.