217,074+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,074 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claim for orthopedic surgery. Coco
I called regarding my claim because I received a notice that they approved it but were waiting for the official invoice. I sent the invoice the same day I sent the estimate but under separate cover. The person I talked to insured me the invoice had been received. That was Monday and this is Wednesday and the information on line is still the same. I hope it has been received. The person I talked to was very helpful and I think solved my problem since she assured me the claims department had my invoice and were working on the claim.
Insurer: Embrace
By: Joan Clawson
This company is greedy, slow, trash
This company is happy to take your money but they make the claims process as difficult as possible. They kept delaying my claims because they kept asking me for records I already sent initially. They kept asking for the medical history for the first 12 months prior to my policy for my dogs. I sent them all of the records for the dogs from two different veterinarians early on. They told me that they had all the records they needed, but they continued to tell me they still need those records every time I tried to make a claim. They are very slow to communicate also. Terrible company overall. Go elsewhere for the care of your pets.
Insurer: Embrace
By: Joe Meade
I believe Embrace to fair with covering…
I believe Embrace to fair with covering our girls for insurance. You are easy to work with, submit claims,
Insurer: Embrace
By: DONNA HENDERSON
While I was not pleased by the increase…
While I was not pleased by the increase in my premium, Rachel was very helpful in assisting me in adjusting things on our account to help us save money. She was expeditious, helpful and knowledgable.
Insurer: Fetch
By: Melonie Pederson
Way too expensive
They were wonderful for a while. The price just got out of control. They raised it $103 a month without informing me. When I reached out they said they emailed me which I went back to check it and never got an email. The price was not worth the service they provided!! I went to another company after that
Insurer: Embrace
By: None
Very slow coverage reimbursement
Our cairn terrier accidentally swallowed a piece of plastic. She was taken to an emergency vet to induce vomiting. She is fine now. That was on November 4th. Embrace held up the claim for what they said was to check for pre existing conditions. Lame excuse because this was an emergency condition. Swallowing a piece of plastic by accident is not a daily occurrence. The representative i spoke to was not too kind about this. After giving Embrace one star in a previous review, they settled within two hours. I just hope I don't have to go through this every time.
Insurer: Embrace
By: Richard
Submitting a claim
Submitting a claim was easy Being reimbursed was easy Claim process easy
Insurer: Fetch
By: felicia crawford
Absolutely a waste of money
Absolutely a waste of money. Stay away. I had incurred approximately -$3,600 in vet bills throughout 2024. Fetch's premium cost me about -$500. Fetch reimbursed me for roughly +$500. I cancelled the service after 9 months and figured I broke even on the premiums/reimbursements. Then, 5 months after cancelling the service, they send me an email asking to repay them another -$350 due to some 'internal billing issues'. This is 100% a money grab praying on pet owners that love their pets. Love your pets, pay the vet directly, this insurance is a scam.
Insurer: Fetch
By: Jimmy Kostka
I highly recommend you choose another company
This company should be investigated for scamming its customers out of millions of dollars all because it is their ultimate decision to decide whether something is covered or not because they choose to I am tired of being ripped off by this scam company I would not recommend this company to anybody when I asked for a simple documentation of what was covered they gave me some bullshit that I could not even comprehend and I am well educated so my simple thing to this company is they can go f themselves and should be investigated immediately.
Insurer: Embrace
By: Don Berkhimer
Excellent Insurance Company
Excellent Insurance Company. Pays claims very quickly.
Insurer: Spot
By: Julie Tsai