217,166+ Pet Insurance Reviews You Can Trust

Huge Premium Increase

Beware! The application process is easy and the claim filing process is easy. For the first 2 years the policy premiums were reasonable. But I just got my renewal for the upcoming year. Shockingly, my annual premium increased 55%! When I called to inquire, the representative was very nice BUT couldn't really give me a reason for such a huge increase. She said it was based on my zip code, my dog breed and she stated that the cost of claims were increasing. This puzzled me as they knew my zip code and dog breed when they issued the policy. Additionally, my deductible is $500 and I barely met that this year. When I inquired further she said that some zip codes only had their premiums increase by under 20%. What the heck?? When I asked for historical information as to what past premium increases had been, she couldn't answer the question. Now that's rich. A 55% premium increase. That truly makes the policy almost unsustainable. I feel duped by getting a policy with them! i feel like I was lured in and that they knew all along they were going to push a HUGE premium increase on me at a later date. My only advise to potential customers is BEWARE!! I encourage potential customers to shop around....

Pumpkin customer service is very good

Pumpkin customer service is very good. Also, payment on claims is prompt. I am very happy with Pumpkin!!

horrible expereince

I had healthy paws years ago for our previous pets and it was great, but I got it for our 2 new cats and so far it is has been horrible. Every single claim they reject for reasons that don't make sense. (They either say it is preventative when it is a test for symptoms) or they say it was during our waiting period when it was weeks after. Or when I send vet records (what the vet gave us) they say it isn't the correct records. Clearly just trying to give the run around and not pay. Really disappointed.

speedy response

speedy response

Mr

Pets Best it's just a scam!!

I filed a claim under illness and allergies that it is covered supposedly by Petsbest, after taking my Dog to the vet showing skin allergies and got a prescription for it. After filing the claim it took like 3 weeks to get an email back saying "sorry for the delay, we are processing your claim now" then after another week I got denied on the claim. They just waste my time holding the claim for another month to get another monthly payment and then denied the claim. Be careful read before picking a pet insurance. And totally skip Petsbest scams!

Simple platform and ease of use.

Simple platform and ease of use.

They don’t message back when you…

They don’t message back when you message in on the app with questions about how they handled the claim and breakdown. I have written to them at least twice inquiring about two different topics and have never received a message back

Very grateful for Pets Best!

Such fast turn around and a wonderfully easy process to file a claim!

Laci

Quick response and payment according to my policy.