217,249+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,249 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Simple process
Simple process. Paid for everything I expected.
Insurer: Embrace
By: Donna R M
Sometimes it takes a lot of time to get…
Sometimes it takes a lot of time to get reimbursed, so be sure you have money to cover procedures, but overall my experience has been positive with PetsBest and I would recommend having insurance for just in case procedures.
Insurer: Pets Best
By: Jacob Chandler
Freak Accident
A freak accident with my 88 lb 9 month old lab landed us in an emergency vet visit all day on Christmas Eve … gratefully, he is making a full recovery … Having a sick or injured pet is enough stress/drama all on its own … without having to navigate the astronomical expense and panic of how I am going to be able to afford this? My claim was submitted, along with all the required medical records, on the day of treatment. It was processed and the insurance reimbursement deposited in my account before the New Year! Pet insurance gives me peace of mind … in the event of illness or disease, vet bills can quickly become astronomical … pet insurance is the way to go!
Insurer: Fetch
By: Maui Beth
Pet owners need these folks
We used Embrace for our accident-prone pup for most of his life. Submitting claims was easy, and they covered everything that we expected with no issues. They were also very kind when he passed away in his old age and gave us a refund for the remaining time on his policy. I highly recommend them.
Insurer: Embrace
By: Amanda Crandall
Easy to place a claim
Easy to place a claim. Very quick response.
Insurer: Fetch
By: Michael
Appalling customer service.
Appalling customer service. Changed my credit card number in November. Received automated email to update payment information on Dec. 1. Updated payment info Dec. 10 and received email acknowledgement. Received identical email Jan. 1 to update payment info. Logged into my account to see that I note that my policy was scheduled to be cancelled due to non-payment. No other communication of any kind was received between when my payment info was update on Dec. 10 and Jan. 1 to acknowledge any issue or any necessary resolution. This is now the second time that this exact situation has played out for this policy. What good is an online insurance product if systems cannot facilitate basic processes like updating payment information? Crazy. Customer service is 100% soulless and focused on gaslighting me as a customer when it's a clear that issue has resulted from very poor execution of internal processes and basic IT data management. If you choose to use Sonnet - buckle-up - it's a wild ride of gross incompetency.
Insurer: Sonnet
By: Joel Allen
Very Positive Experience
Was very easy to use the Embrace calculator to figure out an acceptable payment for the Embrace insurance and Wellness plans. I chose Embrace primarily for the Wellness Plan that many other companies do not offer but when I did have a medical claim it was fully covered almost immediately. When I had a question recently the Customer service person was knowledgeable and helpful. My experience with Embrace has been very positive.
Insurer: Embrace
By: susan s
Affordable, easy registration, amazing customer service!
I signed up for Fetch this week and could not have been happier with the service I received both before signing up and during the process. Pet Advisor Amanda brightened my day and made the registration process super quick and simple. She was friendly, knowledgeable, and professional. It was easily the best customer service experience I’ve had in a long time; like I was talking to someone I’d known for years. Thank you Amanda, and thank you Fetch. I’m looking forward to being a customer!
Insurer: Fetch Canada
By: Rachel M
No hassle ever!
Super easy to contact, agents are knowledgeable and personable!
Insurer: Sonnet
By: Alida Weatherbee
Customer service is quick to answer any…
Customer service is quick to answer any questions via text. Very easy to upload bill and request reimbursement. Got my reimbursement check within a few days! Very happy with this insurance company thus far and have recommended to several friends.
Insurer: Prudent Pet
By: Alexis