5
out of 5
Verified
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5
out of 5
Verified
I was calling to cancel my coverage and was transferred to Stephanie who was ready to cancel me but in the process educated me on how pet insurance works.
I was calling to cancel my coverage and was transferred to Stephanie who was ready to cancel me but in the process educated me on how pet insurance works. During the course of our conversation I decided why leave a company that cares enough to really give you all the information and tell you where to go to find and compare with their competitors.
- INSURER: Trupanion
- POSTED: 05/24/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
3
out of 5
Verified
the high cost and the high yearly increase
the high cost and the high yearly increase
- INSURER: Trupanion Canada
- POSTED: 05/24/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
Amazingly easy, super efficient, unbelievable turn around of claim processing and receiving payment.
My husband told me not to continue with the insurance after our free month from the breeder. I decided to continue with it as the monthly premiums were very reasonable. We had a chocolate lab that passed away two years ago from cancer and the bills were ridiculous. Our puppy was from a very reputable breeder so his thought was "What could go wrong?" At about 6 1/2 months our puppy started to limp. He's a very active little guy and our vet thought that it might be a bruise. After 10 days the limp continued and we saw an orthopedic specialist. Our little guy was diagnosed with elbow dysplasia. So glad I kept the insurance. There is no guarantee that your puppy is going to be free of any disease or defect. We did everything right and i wouldn't trade my love bug in for anything. I cant say how amazingly simple Trupanion has made our life. We paid our deductible and they paid the 90% as quoted. I just emailed the bill for his surgery on Friday and it was approved Sunday morning and payment is on its way. This has been a very incredible experience for me and needless to say my husband is thankful that i didn't listen to him for a change:) Thank you Trupanion for making our experience amazing. I would absolutely recommend Trupanion to anyone that is planning on adopting a companion.
- INSURER: Trupanion
- POSTED: 05/23/2021
- BY: Judith
- BREED: Labrador Retriever (Black)
- AGE OF PET: 0 - 3
1
out of 5
their motto: hell no we won't pay...
"Hell no, we won't pay..." That's their motto. Pets Best is the most dishonest and despicable company ever. Nowhere in my policy states that reimbursement for euthanasia is contingent to a preexisting condition, namely my beagle's liver cancer. The company already denied all but one of the claims because of a trivial lab result which was rebuked by 2 of my veterinarians in 2 appeals; but to deny the reimbursement for euthanasia was the last straw. On top of that, Pets Best billed me twice in January after I notified them that my beagle Nicky was euthanized on December 12. The company sent me a run of the mill condolence card and a check for one of the charges, not the 2. I requested my credit card company to reverse the outstanding charge as I expected their refusal to honor my dispute, and now I see that they were able to counter the chargeback. Keep in mind I will still go after that refund and I will publish a more detailed experience with this horrible company. My advice: if you have an older dog or cat, set aside a fund for them, like an HSA for your pets; don't buy pet insurance. ALL INSURANCE companies will find a way to reject a claim by flagging any trivial lab result or incident (e.g., if your dog had an ear infection, they will deny a claim for the treatment of a cough years later). If an ailment was covered in a given year, it will excluded from coverage in the next renewal; ALL PET INSURANCE COMPANIES DO THIS.
- INSURER: Pets Best
- POSTED: 05/23/2021
- BY: p
- BREED: Beagle
- AGE OF PET: Over 11 years
5
out of 5
Verified
Outstanding rapid professional claim response with total clarification for coverage paid directly to checking account
Outstanding rapid professional claim response with total clarification for coverage paid directly to checking account. (this previous one line describes our service experience) ....I had some questions as to coverage and Katie Youmans (terrific follow up and concern) customer service as quick to respond via email and "live communication". I'm very impressed with Trupanion and can't imagine any other pet insurance company having coverage service equal to Trupanion. They treat customers like family, even asking "how is Kaz (our Havasu "child" ) dong? A first class company in which I will spread the word for referrals. An extremely satisfied customer, Chuck Bottke ,St. Petersburg ,FL
- INSURER: Trupanion
- POSTED: 05/23/2021
- BY: Charles
- BREED: Havashu
- AGE OF PET: 7 - 10
5
out of 5
Verified
Easy to work with, willing to listen and reconsider
I bought Trupanion pet insurance for my two younger black labs who were healthy. The two year old had an injury a few months in to the policy. She suddenly couldn't walk after a run.
In my effort(as a physician) to give a complete history I unknowlingly gave Trupanion and one of the vets the idea that she had a preexisitng injury(she had a rpevious shoulder very mild tendonitis).
My claim was initially denied but when I and the vets clarified the history, Trupanion over turned their own claim denial and paid for the claim.
I think this is pretty impressive.
The whole process was smooth and all Trupanion employees were kind and compassionate.
My daughter is a vet and I have told her to recommend Trupanion to her clients.
High ratings for Trupanion from me for sure.
- INSURER: Trupanion
- POSTED: 05/23/2021
- BY: Rebecca
- BREED: Labrador Retriever (Black)
- AGE OF PET: 7 - 10
5
out of 5
I am very happy with the claim respond
I am overwhelmed with the this insurance.I highly recommend it.The treat the client with a lot of attention and the refund on a claim is so fast.Love it
- INSURER: Pets Best
- POSTED: 05/23/2021
- BY: Cassia
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: 7 - 10
5
out of 5
Verified
I am not good at titles. Feel free.
The people are wonderful and responsive. The settlement on the claims were fair and fast. I gave it an 8 because it is not cheap. It is great to have when you have a problem like mine, surgery to remove a mass, but I sure pay for the coverage. But, as I said in the beginning, the people were great, the claims were paid out without debating and payment was issued quickly. You get what you pay for.
- INSURER: Trupanion
- POSTED: 05/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified