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We have a 17 month old French bulldog and it was the first time we utilized our pet insurance for her. She went for an annual check-up and some shots. Filing the claim with Lemonade was very easy and it was approved the same day. I had $165.00 out of the $267.00 vet bill reimbursed in about 3 days.

Very quickly working Easy process

Peanut had a bite and needed extra care including surgery to repair his wound. Met Life covered all of it. Decisions were made quickly and I received a check in a timely. I thought the premiums were reasonable given what I was receiving. I did my homework and checked out other companies. Met Life offered me exactly what I needed for Peanut. Great experience so far!

My Citi is only 5 and in mid August unexpectedly went into acute renal failure. She was in the hospital for 6 days, then needed to go to the vet multiple times a week for the next few weeks. After that it was once a week for 2 months, and now she is down to going once a month. With the hospital, various medications, and necessary bloodwork at each visit, the bills added up quickly. It literally would take me less than 5 minutes to upload my invoices to the healthy paws website and I was paid through direct deposit within a week of submitting each invoice. They never questioned any bill. With everything that was going on, I can't tell you how much the ease of this was appreciated. I love this company and highly recommend them. PS Citi wasn't supposed to live past Labor Day (2023). She has made a miraculous full recovery!

We are lucky we signed up for pumpkin. We talked about it for a while and never did and then decided to right before a trip and an annual checkup with the vet. That week, our dog went to jump on the bed and tore her right CCL and needed TPLO. Had to send pumpkin a million documents from her vet visits, but they covered it. Originally put it on carecredit and completed the claim process which took 7 weeks and then they paid the claim out within the week that they approved it. Unfortunately her left back leg CCL is completely torn now. Hoping they cover this one since it tore compensating for the right side. We have the unlimited plan.

My experience so far is exceptional. Everyone I spoke to was very helpful and my claims got processed in a timely manner

i have Pets Best since 8 weeks old, i have compared many insurance companies like all insurance they will not cover preexisting condition. They are good price and they included pay of office visit and rechecks which is great for sickness or illness and they have only a year deductible not by claim. if you need pet insurance then get when puppy most important dont wait till older. I never did pet insurance before but today there are some many companies out there but you really need to compare and read and watch. I have 90 percent pay back and 200 year ded and i pay 33.00 a month for a mixed breed. when you get into certain breeds they are more expensive also. Pet best have paid all my claims and rechecks and they pay within 2 weeks also. I AM GLAD I HAVE THEM. i dont do wellness plans it not worth it to me

I have a 13 month old Yorkie with digestive issues. I have submitted several claims to Pets Best, and they have paid each and every claim without questions. They are the best pet insurance!

You must have either paid for the good reviews or had employees post them It’s four months of phone calls and messages Still no check Bogus. Please report them to Department of Insurance and banking If enough of us do they will investigate

I recommend that everyone on here who was filed a terrible review with this terrible company should start a claim with the department of insurance and banking against this carrier. They will then have to investigate them.