Find and read reviews with confidence

I recommend that everyone on here who was filed a terrible review with this terrible company should start a claim with the department of insurance and banking against this carrier. They will then have to investigate them.

It’s been four months since our claim was filed At least one phone call per week since June 2023 sometimes several calls a week Keep getting the run around The infamous line ”The Check is in the mail” or we canceled the check and reissued it I’ve asked to have it sent certified mail I have asked to have it escalated I have asked o speak to a manager etc… I am initiating a claim with the Department of Insurance and Banking against this Insurance Compamy Horrible Do Not Use MET LIFE PET Insurance My reviews will be shared on my Social Media pages We are still waiting for payment. Ironic you have gotten our monthly payments on time though

I want to first say that I am thankful for having the opportunity to sign up for pet insurance after adopting my third dog from a rescue in which I volunteer. Our rescue offers MetLife for a month after adopting. I never had insurance for my dogs until I adopted my most recent dog. After my month I decided to continue coverage for both of my dogs. One of the best decisions I could have ever made. MetLife's customer service is ALWAYS friendly and very PATIENT with their clients. ESPECIALLY with clients like me who ask a lot of questions and who often repeats the same question. They really listen to your needs. I wish all insurance companies would treat their clients like MetLife. I had to submit a few claims since having Metlife. Downloading their app. makes it that much easier. Their turn around after submitting a claim is unbelievable. I would recommend MetLife to all my doggie friends. Thank you, MetLife!!!

I was hesitant in getting pet insurance, but I'm so glad I did and even more ecstatic to learn how easy it was to file a claim with Metlife. The staff is very professional, helpful and the entire process was very quick. Glad I went with Metlife!

I got my dog Healthy Paws Pet insurance since he was a wee pup. Didn’t think I’d be really using it since it doesn’t cover preventive visits and vet fees. But through the years, when my dog has had health problems, Healthy Paws has consistently made things a lot more bearable (financially). It’s very straightforward - as soon as you hit your $250 deductible, all expenses, save for vet fees, get reimbursed at 80%. Just like recently, I uploaded my invoice on site same day we visited vet (no forms to fill out), got email status updates, by evening it’s approved, and next morning it’s already a pending deposit in my bank. Honestly, I’ve hardly had to talk to their CS because it’s so simple, save for first time I used them, where I had to verify what would be covered before I agreed with procedure. So what I compute will be covered is exactly what gets approved. Also, I forgot about filing my claims last year, and they let me file it this year and got reimbursed. And a $250 deductible isnt really a lot because just 1 sick visit could easily be that, if not more. So highly recommend Healthy Paws. Even my husband is so amazed how quickly they process and reimburse.

BluePearl made it so easy. They submitted the claim for me and Trupion made it very easy and fast

Had them for last 3 year and they never want proccess claims. They try to find a way to not pay In 3 yrs paying $75 per month they only paid $48 for one claims. What’s the point on getting insurance if YOU are looking for ways NOT pay - Shame on this company I cancelled and went to anther provider

Excellent service, polite, easy to file claims and payouts come when expected. Recommend to anyone looking to insure their pet.

I just cancelled after two months!! They paid absolute nothing after I spent thousands on my dogs care😡. Absolutely the worst company ever!

Our dog Lola has been insured with healthy paws for 5 years. Every claim we submitted was processed very quickly and it was easy to get a hold customer service heather it’s on the phone or through email, with a pretty fast response time. Lola recently had a knee surgery, and we had no issue with coverage. They helped us setup direct pay with the clinic and the invoice was paid within a couple of days. Their reimbursement level is also high in comparison to other companies.