210,050+ Pet Insurance Reviews You Can Trust

VERY POOR CANCELLATION OPTIONS

I was assured this policy would NOT auto-renew by the MO Humane Society. It did auto-renew. I emailed them to have it cancelled. No response. Two days later I FINALLY found a phone # to call as you CANNOT CANCEL ONLINE. After being sales-pitched nearly to death, the rep finally cancelled the plan, but not back to the date I emailed. Will see how soon my partial refund is given.

I am new to this insurance

I am new to this insurance, but so far I am satisfied with their promptness to a claim.

Good Customer Service

I had to call to get back into the system again but the representative was quick to assist and provided me with a better phone number to call for future problems.

I have been denied coverage for my…

I have been denied coverage for my ninemonth old golden retriever because in August she had Giardia, which caused diarrhea, and she was treated for that. Then in October, she had diarrhea again and it was because of a food allergy. She was treated for that, and we have solved the problem. The reason they give for not covering this is that they claim her diarrhea is a pre-existing condition. I don’t understand how this is a pre-existing condition when it is too completely different situations. I also submitted a claim for conjunctivitis which was cured, and there has been absolutely no response to that. The claim was submitted in October. I am very unhappy with this insurance. Please don’t tell me to call the number because I have spent hours on the phone with that number to no avail

the app does not allow for claim…

the app does not allow for claim submission and the online portal is slow in response to submissions

Very pleased with Pet's Best insurance. Exceeded expectations.

This year was the first time filing claims since we bought the policy in 2018. Filed 4 claims this year. Online filing was simple/quick. Claims processing also quick, like in a week or so. Prompt with email updates and detailed explanation of claims easily understood. Couldn't ask for more. Service has exceeded our expectations by far!

The claims and reimbursement is easy…

The claims and reimbursement is easy and fast. The app is simple to use for uploading documents. So far, we are happy with our choice to use Embrace.

denied claim when covered before on same policy

The claims process is not as easy as it should be !! Denied a claim for a test that was done previously and paid for ! States it was a pre-existing condition ! Was not a pre-existing condition prior to enrollment ! In order to appeal their decision, I have to send in a list of paperwork and a personal vet note ! They already have all this information. They should just be able to review the case ! Not an easy streamlined process !

Very simple process and great customer service.

Recently had a $935 bill for simple "allergies", the care was very needed, but we simply don't have that much money laying around. Paying pets best $105 per month gives us 90% unlimited coverage to include a wellness plan. At the end of the day, we only had to crap out $93 and pets best paid the rest of the bill. Highly recommend them.

Pets Best is the Best!