209,784+ Pet Insurance Reviews You Can Trust

Quick Results

Pets Best came through for us. Submitting the incident claim was easy and user friendly. I was surprised how quickly they responded to the claim and reimbursed us since the accident happened on a weekend.

Quick turnaround for my claim

Quick turnaround for my claim, very knowledgeable and helpful staff

Quick Turn Around

Very quick review if claim submitted. I submitted claim on Friday and funds were in my account on Monday. Extremely happy with service.

She was very helpful and pleasant to…

She was very helpful and pleasant to talk to

Don’t cover anything, won’t cancel when you request

They will charge you after you cancel!!!! Be careful!!! I have requested twice now for cancellation and have been charged twice now. On top of the fact they literally don’t cover anything. I’ve submitted multiple claims that according to the coverage should’ve at least had some sort of reimbursement. When I got absolutely nothing for it. Be careful as I’m almost positive I won’t get refunded for their mistake in charging me after I requested a cancellation.

Huge Premium Increase

Beware! The application process is easy and the claim filing process is easy. For the first 2 years the policy premiums were reasonable. But I just got my renewal for the upcoming year. Shockingly, my annual premium increased 55%! When I called to inquire, the representative was very nice BUT couldn't really give me a reason for such a huge increase. She said it was based on my zip code, my dog breed and she stated that the cost of claims were increasing. This puzzled me as they knew my zip code and dog breed when they issued the policy. Additionally, my deductible is $500 and I barely met that this year. When I inquired further she said that some zip codes only had their premiums increase by under 20%. What the heck?? When I asked for historical information as to what past premium increases had been, she couldn't answer the question. Now that's rich. A 55% premium increase. That truly makes the policy almost unsustainable. I feel duped by getting a policy with them! i feel like I was lured in and that they knew all along they were going to push a HUGE premium increase on me at a later date. My only advise to potential customers is BEWARE!! I encourage potential customers to shop around....

Pumpkin customer service is very good

Pumpkin customer service is very good. Also, payment on claims is prompt. I am very happy with Pumpkin!!

horrible expereince

I had healthy paws years ago for our previous pets and it was great, but I got it for our 2 new cats and so far it is has been horrible. Every single claim they reject for reasons that don't make sense. (They either say it is preventative when it is a test for symptoms) or they say it was during our waiting period when it was weeks after. Or when I send vet records (what the vet gave us) they say it isn't the correct records. Clearly just trying to give the run around and not pay. Really disappointed.

speedy response

speedy response

Mr