209,697+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,697 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I appreciate how Embrace responds…
I appreciate how Embrace responds quickly and sends reimbursement checks promptly. Their online interface is fun and friendly.
Insurer: Embrace
By: Lady Arlington
Customer service is always helpful…
Customer service is always helpful especially Delaney,she explains so that it’s understandable
Insurer: Prudent Pet
By: esaulinorochester.rr.com
Not worth the money
Spent almost $90 per month for a year, never used it and then they raised my rate to $120, so I canceled. THEN they told me they had a special rate at $14/month for major incidents only (which is all I really wanted anyway). Not impressed
Insurer: Embrace
By: courtney zani
DENIED and DENIED, the prorated to cancel
I ended up with a cat that my daughter brought home from college. I bought Fetch Insurance in mid summer. My cat had his first visit to a vet in December and needed eardrops for a yeast infection. DENIED. The vet also said we should have his teeth cleaned which Fetch advertised that they would cover. DENIED. All claims in the first 12 months of your policy will be DENIED as pre-existing conditions. Buyer beware. I wish I was an an attorney and read all the fine print. Here's the kicker. When I called to cancel, they made me pay a prorated amount since the date of my last payment. I'm sure it's a very profitable business. Denying customer claims makes money for the insurance industry. Pets are no exception.
Insurer: Fetch
By: David Emler
Awesome assistance
Awesome assistance! Very thorough.
Insurer: Fetch
By: Morgan T.
Customer service is always very…
Customer service is always very helpful, knowledgeable and sympathetic to whatever the problem is at the time. Claims are processed in a timely manner.
Insurer: ASPCA
By: Rita Chietera
Pets Best Saved Thanksgiving and Christmas!
My pooch, Alvin, had been in wonderful health until a recent, rapid decline sent us on a trip to the emergency care of an animal hospital. Unbeknownst to me, Alvin was diabetic and suffering from diabetic keto acidosis. I was devastated as he had recently had a blood test and all seemed to be right with the world. He had been his normal, bouncy, happy, playful self until the night before. His lethargy, vomiting, and bloody urine all onset at the same time and I rushed him to the animal hospital instantly. When the doctor broke the news to me, showed me the estimates, and told me about my options, I was overwhelmed. This all happened just before thanksgiving and I suddenly had a $5700 bill. All the joy of knowing that my baby was going to be alright was ripped away with the concerns of wondering how I was going to pay my bills, especially with Christmas coming up. Pet’s Best to the rescue! I scanned and uploaded all documents and they did the rest from there. They paid my claim with ZERO hassle! There was some delay in processing the claim, but I believe that is due to the holiday season and me not having all records uploaded previously (as they strongly suggest). Having Pets Best is one of the best decisions I’ve ever made and they literally saved my best friend’s life and came through during the holidays for the pupper, me, and my family. Thank you Pets Best!
Insurer: Pets Best
By: Dave
Stress free Pets Best
I carry 2 separate insurances for 4 dogs. Older 13 year old is with his carrier and younger 3 girls are with Oers Best. Comparing both carriers in regards to claims, Owts Best is efficient in every expectation and refunds are in the mail in 2 weeks. The other carrier is a stressful nightmare. Questions, requests for clinic notes, back and forth etc. Free yourself from stress. Go with Pets Best.
Insurer: Pets Best
By: Elyson
They do not even cover surgeries they say that they cover. Complete Rip off. AVOID
My owner called Hartville to make sure that her dog's TPLO surgery from tearing her cruciate ligament (ACL for people), and they said that it would be covered. They have now denied the $5000 claim after she's already paid for it, and their stance is that since the owner did not see an accident or injury, it's not an injury. They say it is an illness that causes the rupture and thus is not covered under her accidental/injury policy. I responded with a long letter about how this patient had no orthopedic history and was acutely unable to put weight on their leg one day after coming in from the backyard, obviously indicating an acute injury. Their response was, "Knee and ligament conditions are orthopedic illnesses...regardless of cause". Do not use this company, as they are the only ones I know of who can deny a simple knee surgery, so there is no telling what else they would deny.
Latest 1 comments
Yes, that is what I am telling everyone I know that asks me if I can recommend a good pet insurance company. I am also spreading the word about this company to my dog park circle and rescues I am affiliated with. Bad business company! Stay away!