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Pet parents across the U.S. and Canada have left over 209,697 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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DO NOT USE PETS BEST
I paid my premiums and our claim was denied on a technicality. It's all too often we are seeing this in healthcare for people as well as with pets. I would absolutely NOT recommend Pets Best.
Insurer: Pets Best
By: David
Tooth Extraction
My 4-year-old dog had a broken tooth on the upper right side, which required surgery. I submitted the claim to PetsBest immediately after the procedure. The following week, I received an email with a coverage explanation, confirming that 50% of my expenses were covered. Just a few days later, I received the reimbursement. Overall, it was a great experience!
Our kitten Bagel
We had to put my husband's "soulmate" cat to sleep earlier this year. He had been lost without him and our other 2 cats were not stepping up to fill his paws…. Enter this tiny orange ball of purrs…. It was love at first sight! It has been a longtime since we had an actual kitten, but some of the memories of what Holy terrors they can be led us to the search for an insurance company and plan. We decided on Pets Best accident and illness coverage ….little did we know that our little Bagel was going to need that sooner rather than later!! Pets Best was excellent from the ease of filing a claim, to communication with Bagel's Dr and us. The claim took a couple of weeks to settle, but holidays were involved, but after our deductible we received 90% of our total bill directly in our bank account! We hope we don't ever need to file a claim again,but if we do we know we are covered! Bagel is thriving and Pets Best helped us make that happen! "
Very easy to submit a claim!
Very easy to submit a claim!
Insurer: Embrace
By: Sue Sheldon
The claim submission process is very simple and painless.
The claim submission process is very fundamental and expeditious. Reimbursements are always processed timely. If there are any issues, staff provides very descriptive, concise rationale for action taken.
Insurer: Embrace
By: Brenda LaBelle
He was extremely nice and helpful with…
He was extremely nice and helpful with the process
Insurer: Fetch
By: Alexis
Embrace pays for covered illnesses
When Ozly was diagnosed with Lymphoma I wish I had a higher amount of insurance coverage, however the 80% has helped me/him so much and they immediately submit payment to my account. If I didn’t have this insurance my dog w/have been gone by now. I could have never afforded what these treatments, visits, meds, etc, are. I am grateful for this insurance and just wish I had 90% instead!!
Insurer: Embrace
By: Anna
Policy began July 2023
Policy began July 2023. Claims had successfully been processed. Then he had surgery July 17, 2024. First, you said it was his first claim. Incorrect. Then, it took months to get the claim processed, citing Embrace required more complete medical history. A summary report was provided by his previous veterinary clinics and there were no indications of his having any masses removed. There was no need to bother veterinarians and their staff to get "itemized, physician notes" and you had no right to demand them. Now that you have them, send me copies so this doesn't happen again! The contract states: Your Pet must have been examined by a Veterinarian in the twelve (12) months prior to the Pet Original Start Date as shown on the Schedule Page(s) or within fourteen (14) days after the Pet Original Start Date. Failure to do so may result in your policy defaulting to an Accident only policy. Meaning you will have no Illness Coverage and your Illness premium will be refunded. You may add Illness Coverage back onto your policy once a qualifying Veterinarian has examined your Pet and detailed records for the exam are available to us. This will result in your Illness Waiting Period end date changing to the date of the first exam. No Illness Coverage is available until a qualifying Veterinarian has examined your Pet, and Pre-existing Conditions, if any, may be determined upon the date of the qualifying Veterinarian's examination. This exam was conducted within the timeframe and you had the detailed records. There was no reason other than trying to delay or get out of processing the claim and making payment. I was surprised when his annual exam was processed timely and the amount covered. So, I am staying with Embrace at this time.
Insurer: Embrace
By: Mrs. Ellette Vinyard
Excellent service
Don was exceptionally helpful in helping me sort out a situation with a claim that I had. I had tried to sort it out through the app and ultimately called for customer service. I was very Grateful for Dan’s assistance, his compassion and his patience. He quickly had the situation sorted through and I received email of resolution that afternoon. Excellent service.
Insurer: Fetch
By: Michelle Scharlow