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Excellent service
Our Fur baby had sudden onset of glaucoma and we needed to remove his eye. The hospital and vet did not do direct billing, so we had to upload the documents etc on the Pet plus portal. It was easy and convenient. They reimbursed within 3-4 days of submission. Customer service was easily accessible and very helpful. . Pets plus made the ordeal bearable with their professionalism.
Insurer: Pets Plus Us
By: Raj
Ease of use
Ease of use, customer service, and timely payment. Very easy to work with - wish all insurance companies were like this!
Insurer: Embrace
By: Brian Vervynck
Great company and staff! Best choice I ever made.
When I have to deal with Embrace staff regarding a claim they are very courteous and helpful. It has gotten so easy to submit a claim compared to when I first choose Embrace as my pets insurance company. They are staying up with the times as far as technology available to make it easy on us. Great Job Embrace.
Insurer: Embrace
By: Dale Marie
Denied Claim - Dog ACL Tear
My dog was limping after long walks so I assumed something was wrong. I prepared for the worst by getting insurance in June 2024 that cover hip dysplasia and knee surgeries. My dog needed a TPLO surgery, it took place in November 2024. Surgery went great and filed the claim. December I call to check on the funds, Pets Best says, "You have to wait 6 months before any surgical procedures can be claimed. You are 1 month to early!"
Insurer: Pets Best
By: Walter Wilson
Our dog Ravioli became critically ill…
Our dog Ravioli became critically ill in June and has been battling her illness for six months-She has been close to death many times. Without Pet’s Best and Tufts, she would not be here today. Having Pet’s Best has allowed us to give her the best care possible, so she could have the best chance to recover. I am happy to say, that after all this time, and many sleepless nights, she is recovering. I am forever grateful to Tufts and Pet’s Best for allowing us to give her the chance she deserved to heal. We aren’t quite out of the woods yet, but if we remain stable for another two weeks, they consider her cured, which is truly a miracle!
Insurer: Pets Best
By: Kimberly Barry
THE WORSE PET INSURANCE COMPANY.
THE WORSE PET INSURANCE COMPANY. RAISED PREMIUM WITHOUT REASON. JUST ANOTHER MONEY EATING TAKING ADVANTAGE HEALTH COMPANY IN AMERICA. DO NOT GET EMBRACE. MY PET IS MORE THAN HEALTHY AND HER PREMIUM HAS GONE UP ASTRONOMICALLY. MY OTHER DOG WHICH IS INSURED WITH ---HEALTHY PAWS--- (HIGHLY RECOMMEND THAT ONE ) HAS HAD SO MANY ISSUES, NOT ONLY SHE HAS HAD SO MANY HEALTH PROBLEMS, BUT ALL THE INVOICES ARE COVERED NO QUESTIONS ASKED. NEGATIVE STARS FOR EMBRACE. YOU SUCK, YOU TAKE ADVANTAGE OF THE PEOPLE. AND YOU KNOW IT.
Insurer: Embrace
By: Andrea Rueda Live
My time over the last four years with…
My time over the last four years with companion of overalla positive experience. The couple of times I had to file claims it was very prompt payment. One of the negatives was usually a $20-$30 increase per year per pet, which is a lot higher than other pet insurance companies that I’ve worked with. The reason I’m leaving the two star review is because after I canceled I got a call the next day from an extremely rude trupanion lady who berated me while I was at work, while seeing patients at my medical clinic. She kept telling me that I was making a mistake by going to my Costco pet insurance and she was absolutely awful to me. I tried to kindly diffuse this situation and explained to her that people choose different insurance providers every day and that I’m just making a better choice for my life and my pets. She did not seem to understand that as she kept going, and I had to interrupt her again And explained to her that If she doesn’t need any more information for me to cancel that, I’m going to hang up with her because I’m not going to sit and listen to her condescending attitude about switching insurance providers. She then proceeded to go on about an article that I veterinarian wrote about how their insurance is superior to others. She said that there was no bias. I find that very hard to believe as this veterinarian was most likely paid to write the article for their company, which would be biased.
Insurer: Trupanion
By: Adam Martin
This company is so much easier and…
This company is so much easier and nicer to deal with. After having my last insurance deny me paying for the wellness visit costs that I paid the insurance for for a whole year, I love this company.
Insurer: Pets Best
By: Anita Tillotson
very happy with the quick turn around…
very happy with the quick turn around with my claims
Insurer: Embrace
By: Kelly Pelfrey