209,630+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,630 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Completely unhelpful
Completely unhelpful, insensitive and useless. Did not help my cat at all in a serious condition.
Insurer: Healthy Paws
By: Emily Jones
Keep looking elsewhere for insurance
There’s no reason why a claim should take over 6 months to process. There’s no reason why there should’ve been zero movement on a claim for over a 6 month period where reps of embrace just abandon the claim and leave clients high and dry. There’s no reason why I as the paying customer should be doing the representatives jobs and contacting all of these clinics myself to gather medical records that they’re suppose to retrieve. My claim sat for over 6 months because my rep didn’t want to pick up the phone and contact the clinic my dogs rescue brought him to before we adopted him. It took me 3 minutes on the phone to gather the information that they couldn’t gather between the time of June to January. My wife and I will be exploring new pet insurance from a different company.
Insurer: Embrace
By: Matthew Ordazzo
I recently submitted a claim for my 12…
I recently submitted a claim for my 12 year old dog who experienced seizures. Although the reimbursement took some time to review, we were reimbursed within the prescripted time period. Everyone I spoke with was courteous, professional and caring, which goes a long way with me.
Insurer: Embrace
By: William A
Stephanie was very helpful and answered…
Stephanie was very helpful and answered all my questions.
Insurer: Prudent Pet
By: bhoughtonyahoo.com
WORST INSURANCE COMPANY EVER
Just the worst ever. Charge a fortune, avoid paying anything. This insurer ought to be excluded from writing policies in most states due to unethical practices, excessive premiums, horrid customer service. Expect to pay a fortune, be treated like a criminal and never be reimbursed for anything. Go anywhere else for coverage for your beloved pet. Embrace will just rob you blind and leave you in the lurch.
Insurer: Embrace
By: KNYC
Amanda
Amanda. She's such a light and so wonderful to talk to! She was very helpful and efficient :)
Insurer: Fetch Canada
By: Nicole Cere
Why am I paying for insurance if you…
Why am I paying for insurance if you don’t cover 70% as stated. You are a scam like most insurance companies. If there isn’t medical history as my cat was healthy for years, why is it necessary to have this? IT DOESNT EXIST!
Insurer: Pets Best
By: Ben
Uploading form
It was easy to follow the prompts and was also quick The only difficult part was uploading the form for payment,
Insurer: Embrace
By: Marilyn
Fantastic customer service
Fantastic customer service! After calling to inquire why a couple of claims were denied coverage, the associate I spoke with (Tyler) took care of it right away. He found the appropriate channels to look into this further, and in the end, resulted in us being reimbursed. Thank you very much!
Insurer: Embrace
By: Lindsay Klorer
Decent insurance that covers what you need
Decent insurance that covers what you want - you get to build your own plan. Figo links to your checking account and they pay you back in a timely manner with easy to read EOB's. This is my third year with Figo and I highly recommend them for all your pet insurance needs!! Five stars!!!!
Insurer: Figo
By: Britt