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Best
First time getting pet insurance and our first time having a pet
Insurer: MetLife
By: Nora Valencia
The process for reviewing a claim and the need for medical records from the vet
I received several emails that more documents were needed. I did scan and email my receipts but it seems medical records need to be requested by Fetch Pet from the vet’s office. I really don’t know if veterinarians have any staff person delegated to working with insurance providers in order to provide the records needed. The emails to me about documents needed seemed unnecessary. I think one email to your customer is sufficient-explaining the claim is being reviewed and medical records have been requested by Fetch Pet. Thank you. I am a new insured, and have never had pet insurance for my pets before. Please accept my input as an objective comment. It is not meant to be critical. I am very grateful for this coverage.
Insurer: Fetch
By: Camille
Filing the claim
Filing the claim, for my dog was very easy and successful!
Insurer: Trupanion
By: June
Everyone is so nice and have guided me…
Everyone is so nice and have guided me through what I need to do!
Insurer: Trupanion
By: LRLeverone
Your service Associate was extremely knowledgeable and very helpful-!!
Your Service Associate-!
Insurer: Nationwide
By: Richard Ticknor
Worth the coverage!
I’ve had Trupanion insurance on my dogs for years. I’ve been blessed that the lab never needed to use it but lived a good life. The Havatsu has only needed it in this year. His dental extractions were denied even though he always had good dental hygiene but began having issues from a malformation in his bite. Trupanion was great in getting his records as best they could. Many of the vets he had seen for regular checkups and vaccines were closed after the pandemic. This latest issue was covered and even though we don’t have the final results yet he is doing well and Trupanion is working directly with the specialist’s office. Thank you.
Insurer: Trupanion
By: Kelly Sparks
Can I just fill out
It would be helpful if you could fill out claim before leaving a review
Insurer: Fetch
By: Debra McGowan
My Samoyed has had a rough year :(
My Samoyed has had a rough year with a bone infection. MetLife Pet Insurance has been awesome in paying my claims. I had reservations about the service since I was new to MetLife Pet, but they have been efficient and reliable for all my claims. I would highly recommend them for pet insurance!! Everyone should have a policy. I never thought I would need it, but like humans, life happens!
Insurer: MetLife
By: Catherine Whited
As time unfolds
Times Change but love of pets grows.I’m not able to have digital access. These days are difficult for all , but thanks to Met Life for helping save my girls life.🙏🐾 My only hope would be to use United States Postal Service for any premium or policy changes. Thank you deeply for your help
Insurer: MetLife
By: Bobbi Koch
Timely customer service
Roslyn (ext. 6299) was patient and supportive in helping me select a quality plan for my pets. Nationwide was the most transparent insurer when researching bird/exotic policies and provided the fastest customer service.
Insurer: Nationwide
By: mmorales