Fast response kind professional
Fast response, kind, professional
- INSURER:
Trupanion
- POSTED: 08/13/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Very polite informative and patient.
Very polite, informative and patient. Had the answers to all my questions.
- INSURER:
Trupanion
- POSTED: 08/13/2021
- BY:
- BREED: Shih Tzu
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Responsive and informational interchange to address my concern.
Responsive and informational interchange to address my concern.
- INSURER:
Trupanion
- POSTED: 08/13/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
It was easy to submit the invoice.
It was easy to submit the invoice. All I had to do was attach pictures of my dog’s medical bills to your form. Within minutes of my submitting the invoice, I received a confirmation letter from Japan and letting me know that they were taking it on from there. I have done this in the past, and they repaid as much of the bill as possible in the shortest amount of time.
- INSURER:
Trupanion
- POSTED: 08/13/2021
- BY:
- BREED: Yorkshire Terrier
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Customer service is good.
Customer service is good. Rates don't increase drastically.
- INSURER:
Trupanion
- POSTED: 08/13/2021
- BY:
- BREED: Standard Schnauzer
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Great Experience
The process was so simple to navigate.
- INSURER:
Trupanion Canada
- POSTED: 08/13/2021
- BY:
- BREED: Maltese
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Very responsive.
Very responsive.Had some trouble with the website as it was not working correctly
- INSURER:
Trupanion
- POSTED: 08/13/2021
- BY:
- BREED: Labrador Retriever
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Thoroughly answered my questions and made me feel secure!!
Matt answered my many questions thoroughly and patiently. I thought secure that I was getting the absolute best service from the best company for my baby cat. I left a good review for Matt and I got an email saying that his supervisor was notified of my good review and that made me feel good to know that he was acknowledged! Thank you so much for everything!
- INSURER:
Trupanion
- POSTED: 08/13/2021
- BY:
- BREED: Domestic Shorthair
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Matt was excellent and Very understanding of my frustration with the situation i was dealing with.
Matt was excellent and Very understanding of my frustration with the situation i was dealing with. He said he would make sure to fix it and call me back later in the day which he did exactly that, and even was able To call me back ten min later as i was on the phone with the surgeon re my dog. I cannot even really think of anything that could have improved my customer experience, which i rarely ever feel that way about an experience with a company where i had a real issue. Matt is the kind of person you want to keep as an employee!
- INSURER:
Trupanion
- POSTED: 08/13/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No