Ridiculous Fee Increase
I have 3 2 year old dogs, 1 male 2 female all mixed breeds. Originally, on starting with Trupanion, I was paying just over $300 Canadian per month for the 3 dogs. In the last few months my large dog (Major) fee has increased over 50%. The total increase for the 3 dogs is now over 25% and now over $400 Canadian per month. Trupanion have not supplied an acceptable answer as to why the drastic increase. only a resending of the original fee increase E-Mail. No multi dog discount is offered.
- INSURER:
Trupanion Canada
- POSTED: 08/23/2021
- BY: NIC
- BREED: Mixed Breed Giant (90 Lbs +)
- AGE OF PET: 7 - 10
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Emotional Torture
We lost our dog on June 8, 2021. Since, then, I have filed everything that was needed to process the claim (vet bills and reports). For the first month whoever was reviewing the claim was looking at the different claim from 2019. Once we cleared that off the table, I have been waiting for them to reimburse us for part of the claim and prorated premiums. Its has been over 2.5 months. And still they cant get back to me with any response. When call, they are still reading comments that were left by a previous employee. They seems to be unable to add any new comments and make take any steps in completing this claim. I tried to talk to supervisor, who assured me everything will be taken care, only to fail to add comments from that conversation, so that threw us back by few weeks. It seems that once your pet is gone na you are not paying any monthly premiums, you do not exist as far as they are concern. We are trying to put her death past us, but this ordeal with the insurance makes you relief her death over and over again. No help, just making you feel worthless. Horrible, upsetting and unforgettable.
- INSURER:
Pets Plus Us
- POSTED: 08/23/2021
- BY: Marina
- BREED: Mixed Breed Giant (90 Lbs +)
- AGE OF PET: Over 11 years
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Easy claims and worry-free
I have been so impressed with Healthy Paws Pet Insurance. My dog has has a series of health issues over the last year, but because of Healthy Paws I have been able to avoid worrying about the financials and focus on my dog's health. All of the recent claims I have made have been processed quickly and reimbursed even quicker (often within 24 hours). After his recent surgery, the Healthy Paws team even followed up to check on his recovery!
- INSURER:
Healthy Paws
- POSTED: 08/23/2021
- BY: Addison
- BREED: Pembroke Welsh Corgi
- AGE OF PET: Over 11 years
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best ever
So happy with this company. Fast response, money back in no time.
- INSURER:
Trupanion
- POSTED: 08/23/2021
- BY: annette
- BREED: Mixed Breed Small (10-20 Lbs)
- AGE OF PET: Over 11 years
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Complete lack of communication about double charges on the account
This company. Ugh. I used to love them until they double charged me for two out of three pets that I have. They didn’t let me know about the double charge, and when I asked for a refund they said they don’t do that. They make so much money from every single pet owner and pets and they still do underhanded things to steal and hold money from loyal customers. I have had my policy for almost three years. Choose a different , more honest company that won’t hoard your cash.
- INSURER:
Pets Best
- POSTED: 08/23/2021
- BY: Ashley
- BREED: English Bulldog
- AGE OF PET: 7 - 10
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Buy your pet insurance somewhere else! The guy on the corner would have better customer service.
I sell this stuff and I'm telling you, "Don't buy from Pet's Best." I would rather miss a sale than saddle a client with this company's policy. The customer service is dismal. Chat, but cannot ever reach anyone that actually makes decisions. They even tell you in chat, "they don't talk directly with customers'" A lot of good that does when you have a question beyond, "How much do I owe?" You can reach these same people that you chat with via phone, and a 45 minute hold, to be told the same thing. The policy looks great, but there is absolutely NOTHING there to back it up.
- INSURER:
Pets Best
- POSTED: 08/23/2021
- BY: Bill
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Great experience
Recent claim was resolved in a professional and expedited manner. I took a survey and it recorded an inaccurate response and I couldn’t go back. I would highly recommend this company!!!
- INSURER:
Pets Best
- POSTED: 08/23/2021
- BY: Renee
- BREED: Mixed Breed Small (10-20 Lbs)
- AGE OF PET: 0 - 3
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A leader in the industry
Fast,efficient and courteous processing of claims. Trupanion is without comparison to any other pet insurance providers.
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Surprisingly great!!
The nurse found a mass on my dog at the very end of a routine dental and it was super easy to get my estimate approved before i even had to pay.
- INSURER:
Trupanion
- POSTED: 08/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Good job
Process has been easy now that I’ve downloaded the app- quick review of treatment
- INSURER:
Trupanion
- POSTED: 08/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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