218,219+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,219 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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We have self-insured for pets in the…
We have self-insured for pets in the past, but so glad to have Metlife as our partners in Toby's care. He has had several accidents and there has never been a question about their contributing to enable him to have great care. Thank you Metlife.
Insurer: MetLife
By: Lisa Parker
MetLife Pet Insurance is absolutely horrible.
I'm reaching out once again due to an ongoing and deeply frustrating issue with my monthly claims. My veterinarian has provided clear documentation—on file with my account—stating that both of my dogs require AGE every month. I also submit this same documentation with each invoice and highlight the AGE section to avoid any confusion. Despite these efforts, my claims continue to be processed incorrectly, month after month. As a result, I am forced to call in every single time to correct the error. This is not only time-consuming but entirely avoidable, and it reflects either a lack of training within the claims department or a failure in internal communication procedures. I am further disheartened by the fact that switching providers is not a viable option, due to pre-existing condition exclusions. This leaves me without recourse, which only adds to my frustration. As a paying customer, I expect consistent accuracy and basic attention to detail—neither of which I’m receiving. Frankly, I don’t have much confidence that this message will be read or followed up on, given the pattern of oversight to date. Still, I’m asking—again—for this issue to be addressed and resolved at a systemic level so I no longer have to repeatedly chase corrections to your team’s recurring mistakes.
Insurer: MetLife
By: Corey
Waste of money
Been with trupanion for 3 years. Just put in my first claim, wasn’t covered and it felt like a waste. Honestly, if you can afford it, you’re better off putting money aside in a pet emergency fund.
Insurer: Trupanion
By: Tieri Osborn
My lil furbaby had to have her eye…
My lil furbaby had to have her eye removed no issues. Now with her 1 eye left she is having issues but I don't need to stress abt the bill cause embrace covered most of it
Insurer: Embrace
By: fantasy football girl advice
Boone's care
Overall, Embrace is an excellent company. There are things I wish were better, like less pre-existing conditions. But you allowed us to afford to maintain our senior dog, Boone, for the last four years of his 14 years of life. Your claim process is so easy, and the response time has gotten faster over the years. These are the reasons we gave Embrace 5 stars.
Insurer: Embrace
By: John Waukechon
Every time I called they were very…
Every time I called they were very helpful getting me through the process
Insurer: Spot
By: JT
Jody provided excellent customer service!
Jody provided e collet customer service!!
Insurer: Embrace
By: Melissa Calloway
not impressed with Sonnet.
I changed my insurance from $2 mil to $1 mil and when I did, I got a notification stating I would be getting $60 a month off. I called Sonnet when my next insurance came out cuz it was less than $10 difference from before I made the change, only to be told no the $60 is savings was for the year. I’ve been with Sonnet for years now, have a full G licence for almost 10 years and clean driving record. There’s no reason why I should be paying $190 a month! Will be looking into changing my service once my insurance contract is up.
Insurer: Sonnet
By: Paige Marie Alexander
Great customer satisfaction..
Great customer satisfaction..
Insurer: Fetch
By: Georgia White
Possibly the worst company I've dealt…
Possibly the worst company I've dealt with. I had 2 accounts with them under 2 different emails (one was under another person's name). We reached out together to join them under my email and a credit card. Here is how that went: Each email response was sent from a different person who had no idea what the request was. They kept calling me different names. They made a mistake changing the email and set it to @nomail instead of @gmail, then claimed that this is what I asked for. After that they finally changed it to the correct email, but that somehow removed me from accessing ANY of the 2 accounts I had. I tried waiting for a while to see if the issue gets fixed - nothing happened. So I tried cancelling. Here is how that went: I replied in the same thread asking to cancel. I got another person, who told me that the reason why I can't access my accounts is because of me - I asked for an email change and not account transfer (but I have a thread where I explicitly asked for the account transfer right in front of me). They also said that I need to call them to cancel. So I called. Here is how that went: I was put on a hold for a while, then I finally got to speak to a real person. She confirmed that she can see all of the pets under my email and the credit card, but said that I am not authorized to cancel this and there is nothing she can do about it other than transfer me back to the support department that asked me to call. Ultimately, I was charged for years of service that I never received, and the company repeatedly attempted to gaslight me by shifting the blame for their errors onto me. The only positive note is that the person on the phone was at least friendly about not helping me. Update: after posting this review, fetch called me and offered to terminate the accounts. I agreed to it, but I am still getting messages about missed payments, so not sure if anything really changed…
Insurer: Fetch Canada
By: Anton Voytenko