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The whole process took one week to…
The whole process took one week to resolve.
Insurer: Fetch
By: Ryan
Trupanion steals my money
Trupanion steals my money. I have paid trupanion thousands of dollars since 2021 for health insurance for my dog. I have a 700$ deductable. On 12-28-2024, i took my dog to a emergency clinic in trupanion's network. My dog needed a pericardiocentesis. If he didnt get the neccessary treatment he would have died that day. The vet bill was approx 1250. Trupanion would have had to pay 550$ The vet spoke to trupanion stating the dog needs said treatment and not due to a pre existing conditiom. Trupanion stated they needed medical records going back to 2019 before they can authorize any life saving treatment. Not once via phone call, email or a letter did they request any medical information. I have even asked them when I changed my bank account info and updated them to continue payments. My dog almost died because trupanion would not pay 550$ plus my 700$ to treat the dog. I called to complain, they hang up on me and still bill me.
Insurer: Trupanion
By: Guillermo Ferraudi
We are evaluating policies for a dog…
We are evaluating policies for a dog and Pets Best is half as much as the other Company we are considering. We had questions that could not be answered through their website or sample policy (e.g., what is a “participating Veterinarian” to be used to decrease the waiting period after initial enrollment) , so I tried contacting them via chat, but the system was overloaded and they directed you to the website or to call. I called them, noting that they don’t make their number easy to find on the website and the phone tree hurdles you need to clear to get someone are quite the gauntlet; that alone took 2 minutes 14 seconds. I was on hold for 20 minutes with no end in sight and decided that if it’s this difficult to reach them then we don’t want to do business with them.
Insurer: Pets Best
By: Shelly Habel
Easy and timely done refund
For the first time using a pet insurance carrier, the claim was timely with a lot less effort as others. Refund was quick and accurate.
Insurer: Fetch
By: Peter
Easy and timely done refund
For the first time using a pet insurance carrier, the claim was timely with a lot less effort as others. Refund was quick and accurate.
Insurer: Fetch
By: Peter
Easy and timely done refund
For the first time using a pet insurance carrier, the claim was timely with a lot less effort as others. Refund was quick and accurate.
Insurer: Fetch
By: Peter
Easy and timely done refund
For the first time using a pet insurance carrier, the claim was timely with a lot less effort as others. Refund was quick and accurate.
Insurer: Fetch
By: Peter
Easy and timely done refund
For the first time using a pet insurance carrier, the claim was timely with a lot less effort as others. Refund was quick and accurate.
Insurer: Fetch
By: Peter
Easy and timely done refund
For the first time using a pet insurance carrier, the claim was timely with a lot less effort as others. Refund was quick and accurate.
Insurer: Fetch
By: Peter
Easy and timely done refund
For the first time using a pet insurance carrier, the claim was timely with a lot less effort as others. Refund was quick and accurate.
Insurer: Fetch
By: Peter