So far it’s easy and good customer service
So far it’s easy and good customer service
- INSURER:
Trupanion
- POSTED: 09/23/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Trupanion paid when I wouldn’t have been able to
I purchased Trupanion when my dachshund was a puppy and when she aged and had multiple health issues, Trupanion paid my vet directly, within minutes. They have consistently met my expectations paying 90% including medications on almost all claims
- INSURER:
Trupanion
- POSTED: 09/23/2021
- BY: Tammy
- BREED: Dachshund miniature - smooth coat
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Examination not covered?
It’s ridiculous that the $125 examination fee is not covered. Isn’t that necessary in order to treat my Maui?
- INSURER:
Trupanion
- POSTED: 09/22/2021
- BY: Ranilo
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
No coverage on simple allergy shot. Awful.
My dog was a rescue. She didnt have much for medical records. I provided the history of shots given once I got her. After a year of paying i took her to the vet for an allergy shot and ear infection and it was not covered AT ALL. No medication, no visit, nothing. At the end of the day this is not the insurance if your dog is a rescue and that's sad.
- INSURER:
Healthy Paws
- POSTED: 09/22/2021
- BY: Jessica
- BREED: Siberian Husky
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Go Elsewhwere, Very Disorganized!
I bought this policy months ago and made a claim in July, 2021, It is now the end of September. My puppy turned 1 yr in September. He is a healthy pup with a history of an ear infection from swimming in a lake. The company representatives keep telling me they are missing either the vet records or the invoices. Today it was the claim form. I know the customer service people are working from home but this is ridiculous.
My vet has sent the medical record 4 times. I have emailed the documents I have several times. While customer service reps are nice on the phone, once off the phone nothing happens. Each time the customer rep tells me either the claim forms or invoices are not received then the next one tells me they are but they are missing the opposite. They say then will follow up by phone and they dont. I sent copies by mail, and they are lost. This used to be a good company for Pet Insurance, I dont know what happened to them as now they seem to be a mess.
- INSURER:
Petsecure
- POSTED: 09/22/2021
- BY: Diane
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Aging Kitty
Trupanion provided quick and knowledgeable information on my claim and on future procedures. Very happy with contact.
- INSURER:
Trupanion
- POSTED: 09/22/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
almost perfect
the only thing that i dont like is that you dont have any coverage for wellness visits, and vaccines
- INSURER:
Trupanion
- POSTED: 09/22/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Best experience
Filing a claim was so easy. I called and the representative explained the process then emailed the forms. I was reimbursed in less then a week! Your pet insurance is so affordable and i would recommend any pet owner to use Trupanion!
- INSURER:
Trupanion
- POSTED: 09/22/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No