With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.
Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.
out of 10
Always prompt, courteous service.
My daughter, a dog trainer, recommended Trupanion insurance to me when I adopted my dog from a rescue organization. I have been very happy with the service, prompt, courteous and helpful. Having insurance has eased the financial burden when Fenn developed unexpected health problems.
I adopted my kitten from a shelter last year and was provided a free month of pet insurance. I have never had pet insurance on my dogs, so I didn't know a lot about it. I did a bunch of research and decided to go with Healthy Paws. I honestly didn't think I'd use the insurance since my cat is so young, but a year and a half later she developed painful bladder stones which required expensive surgery. The Healthy Paws claim process was super easy, they reached out to my vet for additional records (saving me time), and my invoices were all approved. It was so easy and a huge relief that she could get the best care possible and I didn't end up with thousands of dollars in bills.
Not customer friendly if you are not very computer competent
I need to change the card we use to pay our bill. I can't figure out how to do this. I tried calling and was told I can now only do this on the computer. This was not the case in the past. I am not sure how to do this. We have had this insurance for about six years and communication is difficult. Every year I email the report from the vet for my dog's routine checkup. This year I received a couple of responses referring to the routine checkup information as a claim. I never got a confirmation that you filed the information about the dog's annual checkup which is supposed to be on file to prove he is getting his routine care and vaccinations. I could really use some better customer service. Too many things are unclear and I am not a knowledgeable computer person. As far as a recommendation I think it depends on how comfortable you are with the computer. Thank you.
We have carried Healthy Paws pet insurance since we adopted our dog. He has had numerous claims and all have been paid with no issues. Their customer service is top notch and turn around time on reimbursement is very quick. We have even received phone calls and emails inquiring about how Milo is recovering from surgeries and/or illness. Highly recommend!!!!
I highly recommend healthy paws to other pet owners as it removes the pressure of not knowing if you will be able to afford the medical care for your pup. Ziti recently ingested hazardous material and was able to get everything removed within one hour of the ingestion occurring and had absolutely no complications whatsoever as she was able to get the vet fast and it was never a question of it I could afford her care. Healthy paws is great!
We had a terrible experience with Trupanion. Our Golden Retriever ate a sock and we had to have surgery to remove it. After this incident, we contacted Trupanion to see if we could get coverage for him. They told us as long as there was only one incident we would be covered. He had eaten socks before and always passed them accept this one time, so we told them this was the case, they said that was OK. So we bought the insurance, Well, as Golden Retrievers are known to do, Bailey ate another sock and needed surgery a second time. We were denied the claim. Even though we specifically asked before purchasing the insurance, if it happened a second time, were we covered.
As with anyone with fur babies, your worries are the same as with caring for your human babies. Having this insurance gives you peace of mind. They are true to the policies agreed upon signing. Every single claim that I have submitted has been covered at 90% just as stated in their policy with no hesitation. I highly recommend it to other pet owners when visiting the Vet.
We received a first month free of Trupanion from the rescue we adopted from, after the month was over we were charged a number of hidden fees we did not agree to when originally signing up. The monthly fee was significantly more than we could afford or agreed to; and significantly more than competitors! The $250 deductible is also less helpful than advertised; we have yet to hit the deductible for any of the 3 issues our dog has had, yet we have spent over $600 in vet bills.