224,903+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,903 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Poor customer service and claim response
Pets Best has refused to accept the fact that my dog was adopted because I fostered her for several months through some health issues. Adoption application was insufficient, paid invoice (indicating paid with same credit card Pets Best has on file paying their premiums) was not enough, they insisted on seeing my credit card statement. All the while not responding to my emails asking why they were having an issue with this. I received an email that they were going to need to decline payment because they were unable to reach me by email or several phone calls. I received no phone calls, no missed calls, my number is correct in their records. The next day the claim was denied because "the service provided is not covered under your policy". It clearly is (office exam). The persons I talked with in Customer Care and then Claims said they would follow up and get back to me, but neither did. I have had other pet insurance policies with other companies and have never had any trouble. I plan to switch insurance as soon as the current medical issue is resolved.
Insurer: Pets Best
By: Shirley
Grateful
My pup went into anaphylaxis, something you never expect. It was a layer of comfort to know Pets Best was behind the scenes supporting us. Two emergency vets and a hospital stay later, the claim was quickly covered and my love is recovered!
Insurer: Pets Best
By: Amy
Everything looks and seems perfect!!!
Everything looks and seems perfect!!!
Insurer: MetLife
By: Jessica
Easy to enroll
Easy to enroll, website easy to navigate, didn't take too long for enrollment.
Insurer: MetLife
By: LAJUANA SNOWDEN
I’m giving them a 5 stars because of…
I’m giving them a 5 stars because of the way they handled my baby Becca’s passing with a lot of compassion in may of 2023 .
Insurer: Nationwide
By: Timothy Wilson
Sky - 2026 07 22
We get our claims adjudicated quickly. We don't get all the money we spent, but I guess that's part of the deal with this pet insurance.
Insurer: MetLife
By: Dan Abraham
Great Pet Insurance
Very responsive. Easy to submit claims. Answers within 1 week to 10 days. As soon as there is an answer the money is in your account
Insurer: MetLife
By: customer
June Gelato Williams
June Gelato Williams May 31st-June 18th 2026 Tia and Tamera June 2nd- FOREVER BITVHES
Insurer: Fetch
By: Tai D Mitri Williams
The claims process has been simplified
The claims process has been simplified, no longer requiring scanned/signed forms. It was extremely easy to submit invoices and vet notes, all without further explanation or clarification. I received payment the next day!
Insurer: MetLife
By: Chad S