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Great Company
No-nonsense, fast processing, friendly insurance company. The cover exactly what they say they will. I am extremely pleased.
Insurer: Trupanion
By: Lisa
More negatives than positives
I am finding it harder to recommend Petsecure to my friends more than ever before. While I have had the positives, like dental injuries being covered and in a timely fashion, I feel that I have been plagued with red tape and have had to fight too much to make this policy worth it. This summer I purchased an adult dog who I believed was healthy. She was intact as she was selected for breeding purposes. She had been to a vet before I purchased her and all was fine. I brought her to my vet and signed up for the vetstart quick as it only has a 48 hour waiting period for illness or injury and I knew what plan I wanted. The vet that examined her that said said she had a false pregnancy and that her hocks hyperextended...fine, I understood that would be included,even though hocks hyperextending is a very common finding in dogs. A week later I had her hips and elbows xrayed for breeding clearances, only to find she had hip dysplasia. When talking to an insurance represenative this past fall I had mentioned that she had been spayed and they said they would review the exclusions as reproductive issues won't be a problem now that she had been spayed. I have since gotten a letter stating that her hips will not be included, even though it was discovered after her waiting period and she is not clinical. She was even taken to a board certified specialist who wasn't concerned about them at all as her muscling is good and she's not lame. I am very upset by this as I would have wait
Insurer: Petsecure
By: Jennifer
So glad I switched to Trupanion
I switched insurer's due to lack of coverage from my previous insurer. Not only have I gotten TOP NOTCH coverage - the service is unbelievable. Never before did I get an email asking me if my girl was feeling better.
Insurer: Trupanion
By: Cathy
So glad I switched to Trupanion
I switched insurer's due to lack of coverage from my previous insurer. Not only have I gotten TOP NOTCH coverage - the service is unbelievable. Never before did I get an email asking me if my girl was feeling better.
Insurer: Trupanion Canada
By: Cathy
An honest and reliable company
Every time I submit a claim it is handled timely and fairly. After denying a claim for a major surgery the company performed an extensive review and reversed their original decision in our favor. The employees are knowledgeable and courteous. I am most impressed with this company
Insurer: Trupanion
By: M.J.
An honest and reliable company
Every time I submit a claim it is handled timely and fairly. After denying a claim for a major surgery the company performed an extensive review and reversed their original decision in our favor. The employees are knowledgeable and courteous. I am most impressed with this company
Insurer: Trupanion Canada
By: M.J.
READ YOUR DETAILS!!!!!
I have had insurance since my puppy was 8 months old. She is now 4 1/2 and has been diagnosed with lymphoma. Her inital aspirations of her glands cost $151..the insurance co only considered this test to be $58 and therefore only reimbursed me 80% of that amount. Now she is undergoing chemotherapy and she only has a $1500 limit. She policy expires in May of 2012 and then becomes a pre exsisting condition and will not be covered. The insurance co now has a new plan offering continuing coverage, but of course they never told me and now it's too late. My husband and I have been researching pet insurance for any future puppy, and through this same co..they do have a better plan but even on their continuing coverage (cancer, heart etc) they will only reimburse 80% (even if you chose a higher amount) and they put a cap for lifetime limit of $6K. My dog has gone through 4 of her 12 treatments and I'm well into $3k right now due to tests, hospitalizations etc... if you have a dog that is going to have a life long problem...how can they cap you on that. I really liked my insurance, but now going to have to look elsewhere
Insurer: ASPCA
By: Nicole
Wonderful and fast reimbursement
Sebastian has cancer. adenioma ca of the jejunum,which was resected. He has had 2 ultrasounds, lab work, multiple vet visits, resulting in over 4000 dollars in bills. Pets Best insurance has been there all the way by giving fast, reliable service. Thank you very much. Sharon O'Connor
Insurer: Pets Best
By: Sharon
Very pleased with Pets Best Insurance
We have insured our three cats for several years, and only recently did we need to use the insurance when our 13-year-old cat became very ill. She had undiagnosed vomiting and lethargy, and the most frightening part was that she stopped eating. Pets Best reimbursed us for her diagnostic tests and her treatments, including a large bill for dental work, including the extraction of a tooth. We did not purchase the wellness coverage, but since the dental was related to her ultimate diagnosis--stomatitis, a very painful inflammation of the gums (the gums are essentially destroying the tooth)--Pets Best covered the entire cost minus the co-pay. I'm happy to say that Audrey is back to normal. Having Pets Best let us focus on getting her diagnosed and getting her well. The online claims submission process is efficient and easy, and the turnaround time for getting claims processed has been excellent thus far.
Insurer: Pets Best
By: Rena
Easy, Efficient, EXCELLENT!
I have my 2 Papillons insured with Trupanion. I tell every single person I know about this insurance. I would never have a pet without insuring it with Trupanion. The people there are so easy to work with, the company is efficient and as an animal lover, having this insurance takes the pressure of the high cost of veterinary care off my mind while I am busy caring for a sick pet. One of my dogs had serious eye surgery, hospitalization and medication which cost thousands of dollars, my claim was handled very quickly. I never had to call follow up on submitted claims -- they just take care of everything. The BEST!
Insurer: Trupanion Canada
By: Susan