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Fast, convenient and easy to deal with
I have nothing but great things to say about my experience. When I first found out about the surgery, I was concerned about if it would be covered, the out of pocket expense and the ease of getting my claim processes. My vet submitted a pre-approval estimate that was approved within 24 hours. Once the surgery was done and the forms were submitted, I had an email back telling me that my claim had been processed in 3 days, and that a cheque is in the mail. Then to top it off, a follow up email with well wishes for my dogs speedy recovery. I would highly recommend Trupanion. Having vet insurance has taken away the fear of "what if" I can't afford the best treatment for my animal.
Insurer: Trupanion
By: Sam
Fast, convenient and easy to deal with
I have nothing but great things to say about my experience. When I first found out about the surgery, I was concerned about if it would be covered, the out of pocket expense and the ease of getting my claim processes. My vet submitted a pre-approval estimate that was approved within 24 hours. Once the surgery was done and the forms were submitted, I had an email back telling me that my claim had been processed in 3 days, and that a cheque is in the mail. Then to top it off, a follow up email with well wishes for my dogs speedy recovery. I would highly recommend Trupanion. Having vet insurance has taken away the fear of "what if" I can't afford the best treatment for my animal.
Insurer: Trupanion Canada
By: Sam
Thank you, ASPCA Pet Insurance
Very professional, proficient and excellent service for the money. The coverage I purchased for my cat has been well worth the money and has given me peace of mind. Thank you, ASPCA Pet Insurance!
Insurer: ASPCA
By: Sophie
Great Experience
Claim process was very streamlined
Insurer: Trupanion
By: JILL
Great Experience
Claim process was very streamlined
Insurer: Trupanion Canada
By: JILL
Excellent
Our puppy had to have corrective surgery for a congenital bone malformation in a hind leg. It was a huge undertaking, the bone had to be first broken and then metal "fixators" were screwed in to the exterior of the leg and the recovery period takes a full 4 months. Several appointments were necessary for x-rays, surgery, removal of fixators at different times. Trupanion came through for us and never once quibbled about the substantial costs involved.
Insurer: Trupanion
By: Caroline
Excellent
Our puppy had to have corrective surgery for a congenital bone malformation in a hind leg. It was a huge undertaking, the bone had to be first broken and then metal "fixators" were screwed in to the exterior of the leg and the recovery period takes a full 4 months. Several appointments were necessary for x-rays, surgery, removal of fixators at different times. Trupanion came through for us and never once quibbled about the substantial costs involved.
Insurer: Trupanion Canada
By: Caroline
Like these plans
I have three cats who are covered under this insurance, and I am thinking of adding my dog as well. The level of customer service that ASPCA Pethealth provides is great. The time to reimbursement has slowed down within the last year, but it is still relatively prompt. I do wish that they had coverage for pre-existing conditions, as I have a chronically ill cat who requires quarterly blood work, etc. in order to manage his disease. I will return again and review once I have read over their new policy coverages and limits.
Insurer: ASPCA
By: Lisa
Best thing I've done
They are very good, reimbursing the expenses promptly and accurately. I have 2 dogs with cancer and if I didn't have the insurance, I wouln't be able to afford their treatments / medicines. Do it today!
Insurer: Pets Best
By: Daniela
PETS BEST IS THE WORST
I strongly dislike this company! 1. They gave me incorrect information by phone about how long I had to file a claim. They told me 1 YEAR and then rejected claims filed at 8 months due to being late. They have no interest in taking responsibility for their bad phone support. 2. People on the phone don't know what they're talking about. The cite the wrong vet, the wrong reason for rejection, they have to correct themselves, they will say stuff like "We decided your cat's condition was pre-existing" and when I ask how they made that judgement the reply is "Well I'm not a vet". Indeed? 3. They do their OWN diagnosis of my cat, instead of following the diagnosis of the doctor! This would never be allowed in Human medicine which goes by diagnostic codes. They want to claim that my cat's diabetes was pre-existing because he had a high glucose level 1.5 years BEFORE he was diagnosed with diabetes! The vet visit in question noted the high glucose but he also had elevated WBC and the doctor's DIAGNOSIS was systemic infection. Cats are known to have elevated glucose due to the stress of a vet visit. Clearly this company is all about collecting as much in premiums as possible, while paying out as little a possible. What a scam.
Insurer: Pets Best
By: Helen