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Great experience
When we first got our dog as a puppy two years ago, we decided to insure him (since he got into everything!)...at the same time, we insured our cat Max who was 8 1/2 at the time. I was nervous they wouldn't want to insure him because of his age, but it was no problem. A year and a half later, Max had congestive heart failure. Long story short, we were able to control the problem quite well with medication for about 6 months before having to let him go. During that time, he had two echocardiograms, fluid drained from his lungs twice, and multiple x-rays, among other things. Trupanion reimbursed us for nearly everything, and the process was a piece of cake. What's more, the insurance agent who processed our final claim for Max noticed that "Euthanaisa" was included...and took it upon herself to contact customer service and have them cancel his policy, effective the date we put him to sleep. I was so grateful for that...for some reason, the idea of cancelling his policy upset me too much to do it right away, so I figured we would just pay the extra month's premium. As it turns out, I didn't have to do anything - they took care of it all. I was iffy about paying insurance for our pets, but I'm so glad we did...now I recommend them to everyone.
Insurer: Trupanion
By: Kelly
excellent
I received excellent service from the Trupanion company. They helped me in a stressful situation with my Akita who broke a canine and needed to see a dental specialist for a root canal. They were very helpful and supportive and kept me informed during the whole process. I would definitely recommend them to all my friends and family for their pet needs.
Insurer: Trupanion
By: Laura
excellent
I received excellent service from the Trupanion company. They helped me in a stressful situation with my Akita who broke a canine and needed to see a dental specialist for a root canal. They were very helpful and supportive and kept me informed during the whole process. I would definitely recommend them to all my friends and family for their pet needs.
Insurer: Trupanion Canada
By: Laura
Great service
Trupanion has been great to deal with. Always accessible and helpful
Insurer: Trupanion
By: Al
Great service
Trupanion has been great to deal with. Always accessible and helpful
Insurer: Trupanion Canada
By: Al
Not a happy camper!
I bought this ins with the wellness plan. You have up to $480 per year for wellness coverage. I understood that if your pet had to go in other than the annual exam, you would be covered. Not so. You can only use each one once as in heart worm pill, 1 UA, 1 blood panel etc. My dog goes in more than once a year as she is getting older and is requiring more care as in having more than one UA. This deductible business is per visit, not accumulative through the year. I am looking at other insurances as Pets best has been a real pain for me, I don't know why I even have it, as not much has been reimbursed back to me as there is always "something" according to them. I have stopped referring people to them.
Insurer: Pets Best
By: Trish
Tired of all of the denied claims
I would not recommend Pets Best Insurance. I have 3 working Border Collies, and recently they have denied everything. Then it is up to you to try and fight it. Too much work and stress! I figure I can put the money I have been throwing away at them in my savings and not waste my money. They used to be very good, but not recently at all. I would NOT recommend them!
Insurer: Pets Best
By: Cheryl
petshealth is an excellent ins, cover. for my dog.
petshealth has eased the burden in seeing to the medical needs for my dog tubbs an 8 year old black pug. he has had the coverage since about 7 months. he has been a healthy dog for the most part. at times when medical intervention was needed petshealth stepped into the breach to ease the the cost of care. petshealth is highly recommended.
Insurer: ASPCA
By: larry
Embrace treats me better than my own vet
I have been a loyal customer of Embrace for about 3 years, and every so often they prove to me why I'll probably never switch. When I took my dog to the vet for her annual exam and vaccinations, it amounted to a whopping $345 bill! The claim was sent though there were some communication problems (due to said vet's horrible handwriting). Embrace attempted to contact said vet office several times to get a breakdown of the bill over the phone, but the clinic just sent out another bad copy of the bill instead. Another insurance company probably would have given up by then, and not even bothered after a few weeks, but Embrace didn't let it slide and let me know the situation when I contacted them. After speaking with (an incredibly rude) receptionist at my vet's practice and failing once again to get the clinic's cooperation, I deciphered the vet's handwriting myself and e-mailed the breakdown to Embrace. They thanked me and send me the maximum amount reimbursement from their annual Wellness plan ($200), even though the claim was almost a month old by then! With any other pet insurance company, I probably would have had to live with the money lost, but Embrace always takes the time out to help their customers. Thanks again, Embrace!
Insurer: Embrace
By: Arielle
Easy, Fast, Friendly, Worry-free
Trupanion is a pleasure to work with. My questions are always answered, and I was paid the benefits (after meeting the deductible) in a timely manner. They are very clear what is covered and what is not, since there are always exclusions. I had a complex issue after a rare leg fracture that required both my vet and a specialist surgeon (thank goodness surgery was not required). Each doctor had to sign the claim forms (each with a different diagnosis), and Trupanion handled it properly and promptly. One interesting note: After learning the surgeon prescribed physical therapy, Trupanion added a physical therapy rider on the policy "after" the accident without any question. My young Labrador now receives $130 physical therapy treatments (using an underwater treadmill) that only cost me $13. He loves the treatment (and the therapists) which I believe helped him recover 100%. No sign of lameness, and return to symmetrical muscle tone, which makes us both extremely happy. Didn't think I would need to use this insurance, but an accident can unexpectedly happen at any time.
Insurer: Trupanion Canada
By: Michael,