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Horrible first claim experience.
I brought my dog in because she was having bloody diarrhea. Upon exam, they found out that she had accidentally eaten something that was causing her discomfort. Upon reviewing the stool sample, it came back positive for a parasite. I was comfortable knowing we had Trupanion however I was disappointed to find out my claim would not be covered and our payment would have to be out of pocket because it was still in the 30 day grace period. This was on March 13th and my grace period ended on March 14th. Seriously??? Aren't you supposed to be there for me when my dog is ill? If I would have waited one more day to take her in good lord knows what could have happened to her. You can count on me fighting this claim and debating the continued use of your services in the future. Thanks for nothing.
Insurer: Trupanion Canada
By: Lindsay
Pleasant people to ask inquiries.
The only issue I have had is fax was not submitted therefore it took longer time for payout.
Insurer: Trupanion
By: Barbara
Pleasant people to ask inquiries.
The only issue I have had is fax was not submitted therefore it took longer time for payout.
Insurer: Trupanion Canada
By: Barbara
Fantastic Excellent Helpful
They are great. They review the claims quickly and get your refund to you very quickly also. Extremely courteous and helpful when you call them. We are very pleased with Trupanion. So glad we have them!!!!
Insurer: Trupanion
By: Karen
Fantastic Excellent Helpful
They are great. They review the claims quickly and get your refund to you very quickly also. Extremely courteous and helpful when you call them. We are very pleased with Trupanion. So glad we have them!!!!
Insurer: Trupanion Canada
By: Karen
Excellent
Claims were submitted on-line by the vet office and were processed almost immediately.
Insurer: Trupanion
By: Jackie
Excellent
Claims were submitted on-line by the vet office and were processed almost immediately.
Insurer: Trupanion Canada
By: Jackie
Update to Prior Review
I previously posted a review saying how impressed I'd been with Embrace and this trend has continued. My dog needed a liver panel follow-up ($180) and I had notice of full reimbursement (less the policy's deductible)less than one week after the vet appointment and before I'd even received test results. Amazing!
Insurer: Embrace
By: Kyle
Worth Every Penny
(Less one star based on an instance where I was not advised of a change in Trupanion's policy regarding one item, which caused a bit of time and effort to resolve to my satisfaction.) Dear Trupanion, Thank you so much for your prompt response - it's been less than a day since I submitted my claim to you, and I just got an email saying that it's been processed! More, thank you for being there. When I first signed up with your company last summer, I was kind of taken aback afterwards - the policy felt like a luxury that I could barely afford. And - also somewhat unnecessary - still 13 years old and insurable then, up until that point my cat Titania had been perfectly healthy. However I have to say that because I took that jump to get on board with Trupanion, Titania has been pretty well saved from 'economic euthanasia'. Since getting the policy, I have saved several thousand dollars at least. So far you have seen her through two fractured teeth, both a heart murmur and arrhythmia, a severe kidney infection, and what appears to be the start of kidney disease. With your help, Titania has gotten the excellent care she has needed, and so the quality of her life right now is actually quite good. In retrospect, taking the initial risk to purchase a policy was such a right decision.
Insurer: Trupanion
By: Cheryl
Worth Every Penny
(Less one star based on an instance where I was not advised of a change in Trupanion's policy regarding one item, which caused a bit of time and effort to resolve to my satisfaction.) Dear Trupanion, Thank you so much for your prompt response - it's been less than a day since I submitted my claim to you, and I just got an email saying that it's been processed! More, thank you for being there. When I first signed up with your company last summer, I was kind of taken aback afterwards - the policy felt like a luxury that I could barely afford. And - also somewhat unnecessary - still 13 years old and insurable then, up until that point my cat Titania had been perfectly healthy. However I have to say that because I took that jump to get on board with Trupanion, Titania has been pretty well saved from 'economic euthanasia'. Since getting the policy, I have saved several thousand dollars at least. So far you have seen her through two fractured teeth, both a heart murmur and arrhythmia, a severe kidney infection, and what appears to be the start of kidney disease. With your help, Titania has gotten the excellent care she has needed, and so the quality of her life right now is actually quite good. In retrospect, taking the initial risk to purchase a policy was such a right decision.
Insurer: Trupanion Canada
By: Cheryl