Satisfied with the responses and interactions with staff.
Satisfied with the responses and interactions with staff.
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED: Miniature Labradoodle
- AGE OF PET: 7 - 10
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We have been Trupanion customers for almost 9 years.
We have been Trupanion customers for almost 9 years. I really appreciate the responsiveness and kindness of the Trupanion team every time I reach out. The reason that I don't give it a 10/10 is
because SO much of the care/treatments that my generally healthy dog needs is excluded from the plan (and it's not due to his age, I signed up when he was 8 weeks old). I wish standard preventative/wellness coverage was included, I'd easily pay more per month to have his insurance be wholistic. But when something big does happen I appreciate the clear-cut information that is available, and the quick turnaround on claims and how kind and helpful all of the representatives are.
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED: Old English Sheepdog
- AGE OF PET: Over 11 years
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Well done!
I have been very happy with Trupanion’s response. I realize whe no I file that deductible has not been met but when it has they have been quick to respond with a check. Insurance is for the unexpected, not for maintenance and a reliable insurance company is a plus.
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Enrolment Fee Even Fore Zero Deductible
I was not happy to hear of an enrolment fee. Our breeder and vet don’t have offers for us.
- INSURER:
Trupanion Canada
- POSTED: 11/16/2021
- BY:
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Trupanion is the BEST!
I have been with Trupanion for 11 years and it has been a wonderful experience. The claim process is easy and fast (I got reimbursed the next day... fast). The customer service is incredible and I honestly couldn't be happier. They have helped me take care of my dog and that's all that matters!
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Diane was very knowledgeable and did a great job of helping me!
Diane was very knowledgeable and did a great job of helping me!
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED: Kerry Blue Terrier
- AGE OF PET: 7 - 10
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Claim submitted by email.
Submitted claim and got results in several days.
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Faster than my bagel
Submitting claims was faster than toasting my bagel. Plus seamless direct deposit reimbursement and great coverage.
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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I never had anything covered.
I never had anything covered.
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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Tammy is very pleasant and professional; no issues with her at all !
Tammy is very pleasant and professional; no issues with her at all ! However, I have two canines on separate policies with Trupanion and the credit card that I use for automatic payment has been compromised. I have offered to make the payments by personal check but Tammy informed me that is an unacceptable method of payment. I’ve been with Trupanion for many years and I can’t believe the rigid payment policy. I’m willing to make the payments by check ... I’m astonished that the company is so cavalier about losing money !
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED: German Shepherd
- AGE OF PET: Over 11 years
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No