5
out of 5
Verified
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5
out of 5
Verified
I always do recommend Trupanion to everyone I know because your customer service is always so helpful and caring.
I always do recommend Trupanion to everyone I know because your customer service is always so helpful and caring.
- INSURER: Trupanion
- POSTED: 11/16/2021
- BY:
- BREED: Dogue de Bordeaux
- AGE OF PET: 7 - 10
5
out of 5
Verified
Stones
Your reply was prompt and accurate. I still haven't got the cheque but expect it's on the way.
- INSURER: Trupanion Canada
- POSTED: 11/16/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
Because you do what you say you'll do help with my pets medical expenses.
Because you do what you say you'll do, help with my pets medical expenses. No excuses, no double talk, just help!
- INSURER: Trupanion
- POSTED: 11/16/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
4
out of 5
Verified
Appeal process seems straightforward
I do really appreciate Trupanion a lot - and I always recommend you guys. This time around though my claim was filed under a new issue even though it wasn't as the diagnosis has changed, so I am having my vet appeal that decision. The appeal process seems really easy and Allison on Customer Service was really helpful and friendly.
- INSURER: Trupanion Canada
- POSTED: 11/16/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
I first spoke or chatted with Starr and she was extremely helpful.
I first spoke or chatted with Starr and she was extremely helpful. I couldn’t get got my policy and she was great. Then I went back and chatted with Noelle but didn’t have a chance to survey Starrs chat first. Sorry. Both were so great. Thank you.
- INSURER: Trupanion
- POSTED: 11/16/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
We have been Trupanion customers for almost 9 years.
We have been Trupanion customers for almost 9 years. I really appreciate the responsiveness and kindness of the Trupanion team every time I reach out. The reason that I don't give it a 10/10 is
because SO much of the care/treatments that my generally healthy dog needs is excluded from the plan (and it's not due to his age, I signed up when he was 8 weeks old). I wish standard preventative/wellness coverage was included, I'd easily pay more per month to have his insurance be wholistic. But when something big does happen I appreciate the clear-cut information that is available, and the quick turnaround on claims and how kind and helpful all of the representatives are.
- INSURER: Trupanion
- POSTED: 11/16/2021
- BY:
- BREED: Old English Sheepdog
- AGE OF PET: Over 11 years