Excellent, very knowledgeable Customer Service
Because Kathleen Goldstein was very knowledgeable of the different policies and she was very helpful, patient, I had checked out other Insurances but the information she gave me, made my decision to go with Trupanion, it seems like a really good policy that I have chosen for my dog.
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Heard wonderful things and great first time experience
Heard wonderful things and great first time experience
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Very helpful & supportive!
Very helpful & supportive! Thanks! It’s good to know you are there!
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 7 - 10
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I always do recommend Trupanion to everyone I know because your customer service is always so helpful and caring.
I always do recommend Trupanion to everyone I know because your customer service is always so helpful and caring.
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED: Dogue de Bordeaux
- AGE OF PET: 7 - 10
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Stones
Your reply was prompt and accurate. I still haven't got the cheque but expect it's on the way.
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Because you do what you say you'll do help with my pets medical expenses.
Because you do what you say you'll do, help with my pets medical expenses. No excuses, no double talk, just help!
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Appeal process seems straightforward
I do really appreciate Trupanion a lot - and I always recommend you guys. This time around though my claim was filed under a new issue even though it wasn't as the diagnosis has changed, so I am having my vet appeal that decision. The appeal process seems really easy and Allison on Customer Service was really helpful and friendly.
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Warm friendly and courteous service.
Warm, friendly and courteous service.
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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I first spoke or chatted with Starr and she was extremely helpful.
I first spoke or chatted with Starr and she was extremely helpful. I couldn’t get got my policy and she was great. Then I went back and chatted with Noelle but didn’t have a chance to survey Starrs chat first. Sorry. Both were so great. Thank you.
- INSURER:
Trupanion
- POSTED: 11/16/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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