217,727+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,727 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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All expenses are promptly reimbursed
My dog was diagnosed with Heart failure and all eligible expenses were promptly reimbursed after meeting deductible, including tests, prescriptions and purina cardio care food so far. It usually takes 2 weeks or more to get your claim being processed. Service representatives are knowledgeable and respectful. Thank you!
Insurer: MetLife
By: Marina Galitsky
Great coverage
Great coverage. Quick and easy to submit a claim. Anytime I’ve called about anything the staff has been kind, helpful and empathetic. Also the claim processing was much faster this most recent time. Thank you!
Insurer: MetLife
By: LP
Easy Peasy!
The process to submit a claim is incredibly easy, start to finish. I was pleasantly surprised to get my reimbursement rather quickly, too.
Insurer: MetLife
By: Erica C.
Not even close to human insurance
The reason I want to cancel my pets insurance because I don’t think Figo is suitable and helpful for our pets at all. Compare to my monthly payment your reimbursement for our vet bill is ridiculously low. I have been paying $ 123.87 per month my pets insurance which is 90% reimbursement plan for many years. For Lucy $ 47.49/ month x 1 year = 569.88 For Sima $ 76.38/ month x 1 year = 916.56 It is $1486.44 per year. What has Figo been reimbursed me back for annual check up, vaccine, medications and also illness? For annual check up and vaccination, $ 40 for each pet while the bill was around $ 200 for each. Recently Lucy had an emergency vet visit for urinary infection, the bill was $410. I filed a claim. Figo agent asked for records to check if it was preexisting condition. Figo gave me back $ 67.38. Figo reimbursement is a joke, matter of fact it’s more like a scam to me. This is a waste of time and money. I could have saved the monthly payment and paid for my pets bills without frustrating. I have learned my lesson.
Insurer: Figo
By: Richard R. P
they are quick at getting my claims…
they are quick at getting my claims paid out to me.
Insurer: MetLife
By: Kim Lott
Always great and turn around times on…
Always great and turn around times on claims is less then 5 days
Insurer: MetLife
By: Melanie
Easy Peasy
I submitted the claim easily using the app on my phone and I received confirmation it had been received followed by confirmation it had been processed and payment had been made to Paypal. I am happy to see that the processing time has improved since some of my previous claims took quite a long time to process. thank you.
Insurer: MetLife
By: Oliver
Pet insurance
Horrible customer service after filed a claim for ear infection. They requested pets records from Vet. Sent them. Claim denied for pets vet records same as had been sent. This happened 3 more times with me going to vets office last time with claims dept. on speaker phone with vet office clerk. Denied again. This time because of said it was pre existing. Pet had a allergy rash on leg in the past! My recommendation with Spot is Stay Away! Swithed to them from insuror to add another pet. Big mistake! You get what you pay for. I would think they spend most of their internal money on researching how to connect any past illness to being pre-existing to save them money. Of course I have canceled. Never Spot again.
Insurer: Spot
By: J Howell
Kind and helpful customer support
Whenever I have an issue that needs sorted the MetLife team is always kind and helpful.
Insurer: MetLife
By: Amber Hollan
Great service
Great service. Quick processing of claims. Was able to transfer reimbursement via zelle.
Insurer: MetLife
By: Adrienne Martinez