Great customer service!
Quick and easy the representative answered all of my many questions thoroughly and with patience
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Because when I submitted an invoice for what my veterinarian told you was an infection in the lip fold you said no it was an allergy and would not take it as part of a deductible.
Because when I submitted an invoice for what my veterinarian told you was an infection in the lip fold you said no it was an allergy and would not take it as part of a deductible. Fortunately my vet was right and the infection, after treatment, cleared up. But what if it had been a more serious reoccurring condition. Without seeing the infection or believing a colleague your vets wrongly diagnosed a problem. All I was asking for was for this infection to be credited to my deducible.
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Amazing Customer Service
Very informative and easy to talk to. They answered all of my questions also.
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED: Miniature Australian Shepherd
- AGE OF PET: 7 - 10
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Because when I switched to your insurance for our 6 year old dog I was not fully informed as to possible issues involving prior conditions ie a minor ear yeast infection !
Because when I switched to your insurance for our 6 year old dog I was not fully informed as to possible issues involving prior conditions, ie a minor ear yeast infection ! So now she can never receive insurance for ear problems ! I highly doubt you might post a less than positive review .
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
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Easy company to do business with
Quick and transparent response.
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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I choose this score becayTrupanion is very fair and quick to handle and resolve claims.
I choose this score becayTrupanion is very fair and quick to handle and resolve claims. Trupanion is the best for pet insurance by far ! Customer Service does a consistently excellent job in treating customers with respect and empathy.
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Chat feature was easy quick and responsive at 9 p.
Chat feature was easy, quick and responsive at 9 p.m. on a Saturday night. Was able to request a rider be added to my policy via chat.
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Chat support always friendly but seem to get nowhere with any claim we try.
Chat support always friendly, but seem to get nowhere with any claim we try. Basically get everything rejected, nothing covered and now getting notified that our rates are going up in 2022!!
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Very happy.
Was quickly refunded for covered veterinary care! Process was easy and straight forward. Uploading process was efficient and my refund was processed within 48 hrs. Very very pleased with Trupanion.
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Claims process has gotten careless.
Claims process has gotten careless. Suddenly applying deductible to long standing health problem. More attention to detail please
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED:
- AGE OF PET: Over 11 years
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