216,195+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,195 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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New member
New member, first claim, but it's been over 10 days and I have heard noting about my claim. I also have no way to upload banking info for ach transfer. We will see how this goes.
Insurer: MetLife
By: Lauren Shemelya
Disappointed with Embrace – Insect Bite Not Considered an “Accident”
I purchased accident coverage from Embrace to ensure my dog, Daisy, would be protected in unexpected situations. Unfortunately, when she suffered a clear reaction to insect bites after playing in a field—something any pet owner would reasonably consider an accident—Embrace denied the claim. The veterinarian's note confirmed that her symptoms were consistent with insect bites or stings, yet Embrace still refused to cover the incident under the accident plan. It’s incredibly frustrating and disheartening to realize that even straightforward, unpredictable injuries like this don’t qualify under their definition of “accident.” I bought this policy in good faith, expecting that basic, common emergencies would be covered. Instead, I feel misled. What exactly is the point of paying for accident insurance if it doesn't actually protect your pet when accidents happen? I strongly caution other pet owners to read the fine print very carefully. In my experience, Embrace overpromises and underdelivers. This feels like a scam disguised as insurance.
Insurer: Embrace
By: Lana L.
Very helpful people
Very helpful people. Processing and payment is a little slow which is the reason for 4 instead of 5 stars.
Insurer: MetLife
By: Janet Allen
Easy and intuitive app
Easy and intuitive app. Easy processing of claims.
Insurer: MetLife
By: joseph lim
My Pups really enjoyed having treats to…
My Pups really enjoyed having treats to distracted them While getting a wellness check up and their shots.The nurse and doctors are really kind and gentle with my 2 Pups. Thank You for the food from the pantry for my Pups.Mary E Costilla and Baby & Scooby
Insurer: Spot
By: Mary E Costilla
Customer Service is always great!
Representatives are professional and kind. The MetLife App is super convenient and easy to use. Very pleased !
Insurer: MetLife
By: Andra Yanchenko
Manny was a big help!
Manny was very informative, friendly, and professional.
Insurer: Nationwide
By: Ashley S
Spot pet insurance was dishonest
This company stalked this review and attempted to get my personal information. I say dont like what u see, be better. Dont silence your victims. The pettiness of a billion dollar company. And they edit their reply daily lol. This is spot pet insurance. I find that this spot pet insurance company will chase down negative reviews and then accuse whatever company including trustpilot of defamation if they keep honest negative reviews, even though it's completely legit and even if u remind them of 1st amendment rights. This company failed to process completely legitimate claims on a brand new puppy and then jerked me around and refused to speak to me. I had to get the BBB involved. They were extremely difficult and dishonest.
Insurer: Spot
By: Zack S.
We've had embrace for over 7 years its…
We've had embrace for over 7 years its so worth it , the customer service team is great . the claim process is seamless, i always recommend to all pet parents
Insurer: Embrace
By: jackie rodriguez
The application was terrible
The application was terrible. Didn’t load, wouldn’t advance so I called and received excellent phone service. I’ve been with VPI for 25 years and have nothing but respect for your services and your claims app. But today was frustrating.
Insurer: Nationwide
By: customer