207,041+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 207,041 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Prompt, thorough, efficient and fair
They have been prompt, thorough and efficient. Very fair, and never rejected or challenged a legitimate claim. The time period spanned several months of attempts to diagnose and treat my cat. Some invoices included non-covered items but the covered items were promptly paid. And the claims process is easy to use. They made a hard time for me a little easier.
Insurer: ASPCA
By: Joan Wetherell
Cynthia was very helpful and kind at…
Cynthia was very helpful and kind at explaining pet insurance for my 2 guinea pigs. She answered all my questions. Prices were very reasonable.
Insurer: Nationwide
By: Doris
Customer Satisfaction
Customer service, ease of signup and changing of levels of benefits for my Dog made Spot a no brainer.
Insurer: Spot
By: Cooke
Easy process and great customer service
Embrace makes it easy to submit claims and receive reimbursement. Great customer service helped when I was getting started with pet insurance.
Insurer: Embrace
By: Laura Wirthlin
Fast reimbursement
Always great service provided and the claims are paid fast. Thank you!
Quick, easy, and paid!
I had to take BOTH cats to the ER vet because I wasn't sure which one ate the missing strap from a camisole. I was stressed, anxious, afraid, and worried sick about my two little troublemakers, and dreaded the bill for them both. They're worth it, of course, but it was expensive and I had never filed a claim with pet insurance before and was afraid it wouldn't be accepted due to the many horror stories of pet insurance companies not reimbursing. I am so grateful to be able to say that everything that qualified to be reimbursed per the policy documents WAS reimbursed, and without counting the deductible, a $1200 visit only cost $300 in the end. I have called all of my pet parent friends and told them about Pets Best and the experience I had because we all view our pets as our kids, and want the best for them always. I have peace of mind knowing that the premium paid every month is going to an insurance company that has my babies' backs and WILL support the medical care they may need at any time. I am so thankful for PB and the ease of the claim process, especially in the midst of a stressful situation. I cannot say enough good things. This is my first experience with pet insurance and I am so glad I went with Pets Best.
Insurer: Pets Best
By: Miranda
Hard to work with
Hard to work with, claims keep getting denied for silly reasons.
Insurer: Spot
By: Amanda
Worst insurance company. Buyer beware!
Worst insurance company. Do not hire this company. They will not approve any of your claims although perfectly legitimate and inline with supposed coverage. Spent an hour on the phone with customer service and they stated that my dog was completely covered for a dental cleaning only to get completely denied. Very unprofessional. Do not recommend. No one was willing to be helpful. Claimed to reach out to Vet office which was false. When proper documentation was provided, I was denied. I’m absolutely disappointed as I’m out of $1000.
Insurer: Spot
By: Roxana
So far so good
So far so good. Mowgli has a weak patella and Spot is covering his PT. Thanks Spot!
Insurer: Spot
By: Cindy C
Very responsive
Fast response and easy to submit online claims for my dog’s surgery . The claims came through quickly but I didn’t even know it was approved. As I did not hear for a few days and did call the customers service which was answered quickly and they looked up the claims for me. I like how responsive they are. Minor suggestion would be to inform me the claims were approved. I do like them sending me email to see how my dog was doing after the surgery.- nice touch.
Insurer: Healthy Paws
By: Krammie Chan