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Deeply frustrated
I am writing to express my deep disappointment with how my claims were handled. As a responsible pet owner, I chose your company expecting reliable support during difficult times. However, the denial of my claim has left me frustrated and questioning the value of the coverage I purchased. The issue with my pet did not start until months after we purchased the insurance, so we fully believed we were eligible for coverage. There was no attempt to simply take advantage of the insurance—we enrolled because we wanted to ensure our pet had the best care possible. Unfortunately, the claims denial has made it feel as though the protection we signed up for was not actually there when we needed it most. Your company promotes having the “most comprehensive pet insurance,” yet our experience has not reflected that promise. How does this level of service align with the coverage you claim to provide? From my experience, it looks like your policy was crooked—designed to collect premiums while avoiding legitimate payouts. Pets are family, and when pet owners turn to insurance for help, they deserve fairness and compassion—not unexpected roadblocks. I hope you will take this feedback seriously and consider how you can better support the pet owners who rely on you.
Insurer: Fetch
By: Guyana
Worth it and easy!
We've had them for years. They've saved us a fortune over time, but like any insurance you have to be savvy and keep track. The claim process is simplicity itself, and though I truly hope that I don't get my money's worth each year, with my older cats it's paid for itself time and again.
Insurer: Embrace
By: Terry Reilly
Im paying this insurance for years It…
Im paying this insurance for years It was my understanding wellcare and medications are covered and you are reimbursing me $17.00 out of a $250.00 preventive medication. Tell me where I could buy this for $17. I will be looking for other insurance.
Insurer: ManyPets
By: Linda Salvio
Rachel was very helpful
Rachel was very helpful. The claim was done so fast with no hassles at all. I am so happy i have this for my fur baby!
Insurer: Fetch
By: Peggy B
We had a very good experience with…
We had a very good experience with Nationwide pet insurance for our previous dog. The website was very easy to navigate.
Insurer: Nationwide
By: customer
Company very very difficult to deal…
Company very very difficult to deal with over claims. They are always looking for reasons not to pay and take an excessive amount of time.
Insurer: ManyPets
By: Graham Mays
Why I went with fetch
Amanda was very friendly and helpful. Talking to her made me decide to go with Fetch for my new puppy. Thanks again Amanda
Insurer: Fetch Canada
By: Stephanie
Penny pinchers and not worth it.
My husband and I have a 4 year old dog going on 5. We had embrace for 1 year. During that time, they upped our monthly from $63 to $90 a month because of, "inflation". This was the LESSER of the plans. The thing that made us cancel was we went to take our dog to his annual wellness visit, which cost us $290. Because we had scheduled our wellness visit 4 days sooner than 1 year due to the vet's scheduling conflicts (we needed our dog to get the flu and bordatella shots in order to keep going to dog daycare), they refused to reimburse us. Because of FOUR DAYS. We cancelled, I can't believe they'd forego over $1K a year because they didn't want to reimburse us 70% of $290 ($203). If it's this bad now I can't even imagine when my dog actually gets sick what a nightmare it would be.
Insurer: Embrace
By: Carly Marshiano
It is very simple and easy to make a…
It is very simple and easy to make a claim. Quick attention.
Insurer: Embrace
By: Raymond David Rey Hernandez