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Adjusters don't read attached documents…
Adjusters don't read attached documents or notes. This is the second claim where the adjuster failed to thoroughly read attached documents and associated notes. Because of this they have denied a claim because the claim system didn't have a matching diagnosis in the subject pull down menu and only paid 50% of the submitted items on a second. I wish I had researched this company better before purchasing policies.
Insurer: Embrace
By: Benjamin Sherburne
Pawsome service for my limping dog!
My 8-year-old Havanese (aka "circus dog" – always jumping) lived life on easy mode… until last year. First, he got Lyme disease, then a mystery limp. Vet ran all the tests, found nothing, but the bills sure found me. Healthy Paws covered its share in a few weeks - which is reasonable given that this was his first insurance claim. Then, the orthopedist discovered that he had an ACL tear. Surgery needed ASAP. The bill? Yikes. Healthy Paws? BOOM – claim paid in 3 days! Faster than my dog can steal a treat. Pawsome service! Keep up the great work, Healthy Paws! 3 slobbery kisses from my pup! 🐶
Insurer: Healthy Paws
By: KJha
Great coverage and paid fast.
Great coverage and paid fast.
Insurer: Spot
By: Judy Duffy
Quick and Fair
I feel like Pumpkin has been very helpful and honest, and is allowing us to maintain our pet in the best health possible. Their claim review process is pretty quick, and we receive payments with a reasonable turn around time.
Insurer: Pumpkin
By: Daver
Easy and prompt claim processing
The process to make a claim is easy, and I had my reimbursement promptly with no fuss. I was happy with the level of reimbursement for a tooth surgically extracted. Definitely worth the premiums.
Insurer: Spot
By: Laura Stiles
I was originally very happy, but then put in a claim.
I was originally very happy with Prudent until I had to file a claim. They are the cheapest by far but you get what you pay for. They made it difficult to file a claim and they did not cover the actual vet visit for an emergency puncture wound. So read the fine print as they seem to be well versed in hiding what they don’t cover.
Insurer: Prudent Pet
By: Erika Thiel
The company lied about coverage and…
The company lied about coverage and refunded their premium money when they didn’t want to stand by their policy. I have already filed a complaint with the California department of insurance regarding this.
Insurer: Embrace
By: Jeff L
I was immediately denied for a dog…
I was immediately denied for a dog thats barely 7 months old?
Insurer: Nationwide
By: customer
Thumbs up on consumer service …
Staff on the phone was friendly and answered all my questions.
Insurer: Prudent Pet
By: tinkyahoo.com
Carla was wonderful
Carla was wonderful. Very friendly and knowledgeable about Fetch. I was looking for comparisons to other pet insurance companies and she answered all my questions and made gave me excellent information that help me to make a decision and sign up with Fetch. One of the best customer service experiences I have had. Thanks Carla!
Insurer: Fetch
By: Mary