207,035+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 207,035 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Customer experience/Customer focus.
Insurer: MetLife
By: Amy Fadida
I’m very happy with pumpkin
I’m very happy with pumpkin. They have outstanding customer service.
Insurer: Pumpkin
By: Linda Day
I always receive great support from Petsbest
Since I joined PetsBest with Diamond III in 2005 and currently with Diamond IV - I have been blessed with their support and great plans to care for my pets when the unexpected happens"
My claim was complelely handled in just a few days.
My claim was handled in just a few days- amazing!!! Appreciate how easy it was.
Insurer: MetLife
By: T. Anderson
70% Rate Increase
My dog turned 8 years old and I just got a notice of a 70% increase in cost for his insurance. I took out the policy when he was 6 months old and have never filed a claim. The policy has been on auto pay for the full time. When I sent an email to the company complaining about the increase and stating I would need to cancel, they sent me an email saying if I did not change my cancellation, it would take effect. No attempt to keep my business! To me this is a window into their business model: insure pets during their healthiest years and do their best to cull their insurees as they get into the age where they may have need of the insurance.
Insurer: Healthy Paws
By: jody moxham
Not an easy find on my employers…
Not an easy find on my employers website, but once I found it, your site made it very simple.
Insurer: Nationwide
By: W Rahrer
Thank you for making insurance for my…dog
Thank you for making insurance for my little bean easier than I thought it would be. I just upload the receipt and I need to check to be sure I have the right one to upload. I goofed and uploaded the same receipt twice instead of the new one in October. But when I get it right you take it from there. Thank you. Getting senior brain I guess
Insurer: Spot
By: P Fasciglione
The girl I spoke with was honest and…
The girl I spoke with was honest and upfront in regards to my inquiry! After speaking with people from many companies, I decided this was the most practical policy for my new rescue regarding coverage pricing!
Insurer: Prudent Pet
By: Alita
Pets Best used to be superb; not anymore.
Pets Best used to be superb. In the past year, it has tanked, mostly due to its underwriting process. Unsure what exactly changed. The customer service reps do a great job, mostly attributed to having to apologize for the underwriting.
Insurer: Pets Best
By: Tim Kimball
My experience with spot insurance has…
My experience with spot insurance has been great. Our dog Brady passed away suddenly, and they processed our claim with no issues at all. It was very easy and made an awful event a little less terrible.
Insurer: Spot
By: Danielle Tarpley