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Peace of Mind makes all the difference
I recently had an extremely emergent situation with my sweet dog. She needed emergency surgery and to spend a few nights in the hospital. I was given an estimate of 7-9K. However, I was able to easily decide to get her the care she needed knowing that I could trust Pets Best to cover 90% of the charges and to process the payments within a month or so of my submittal. I had many smaller claims covered very quickly in the past and this set my mind at ease. It gave me one less worry to deal with at such a scary time. I was able to concentrate on getting my girl better and giving her all my love without having to worry how I was going to pay for her care. I was able to put the fees on my credit card and pay off 90% of it before any interest was even applied because I received payment very quickly after submitting my claim! I always recommend Pets Best to other pet parents!
Pets Best is literally the best
"Extremely easy and pain-free process! No need to have my own spreadsheet to split out all the charges and figure out whats deductible or not. Just upload a photo of the invoice and an answer within a week. Amazing and seamless process."
Insurer: Pets Best
By: Mannny
First Time User of Pets Best Insurance
"We are a first time PetsBest subscriber, which we got for our new little orange kitten, Leo. We used it for the first time when we had him neutered and vaccinated. We were glad we had the insurance as it was very expensive. The submission and reimbursement was quick and easy, thank you!"
Insurer: Pets Best
By: Cynthia
Great Service from a Great Company
"Our five year old Golden Retriever had to have a small mass removed from her front foreleg. A week after the surgery — and one week before her sutures were due to come out — she got away from my wife in out backyard and ran and jumped like she was completely fine. After a trip to an emergency Vet to fix her opened sutures we now had to deal with a new bill to submit. Pets Best was wonderful in the way they handled our claim and were very quick to reimburse us. We couldn't be happier with our experience!"
Frustrating Outcome
I recently filed several claims with Pets Best and much to my dismay, they denied a series of x-rays due to a pre-existing condition but the X-rays were taken for a lump on my dogs belly. They assumed the x rays were for her hip but the SOAP notes very clearly state it was for her chest. When I brought this to their attention, their customer service rep Julia tried to help me out and get them to review it, but instead of the claims department owning their mistake, they said I must file an appeal which will take 90 days. So now I must file an appeal and essentially send in documents I already sent them , in order to get them to fix THEIR mistake. Very very very disappointing.
Insurer: Pets Best
By: Kristen
REIMBURSEMENT IS GREAT
"I have had Pets Best for my baby since he was 2 months old, and he is now 11. This has helped us tremendously with the unexpected issues that rose up. Having Pets Best is definitely a great help. I have spent so much money over the past few years with all the issues. He now has arthritis, he went blind last year from SARDS, and a few other issues that have come into play but thankfully the test have come back negative, or we have been able to rectify with proper care. Having reimbursement in place has been a big help with all the medical expenses. I would not have been able to financially keep up the care I have been able to provide for my baby if it were not for Pets Best. I have called them and the 24/7 WhiskerDocs on several occasions and everyone is always helpful and caring. We highly recommend getting Pets Best for your baby/babies. Although, I do wish the premium did not go up every year, lol."
Insurer: Pets Best
By: Sylvia
Embrace was there for us!
I've had Embrace pet insurance for my little rescue dog for a couple of years, and I highly recommend this company. I researched a number of pet insurance companies and compared coverages, deductibles, user reviews, everything. Although I hoped that I'd never have to file a claim, I wanted to feel confident that if I did need to file a claim that I would be working with a company that would be there for my little fur-baby and me. Nearly two years into our policy, I filed claims related to two different situations. Embrace has an extremely thorough process for reviewing a pet's history after the first claim is filed. That process was the only part of the experience with Embrace that I think can be improved. They requested a lot of medical documents from the various veterinary providers who had seen my fur-baby. Some of those requests went to the wrong email address, which delayed the process. And although I uploaded quite a few medical documents via the portal, they didn't seem to be receiving those documents, which further delayed the process. After about two months, an adjuster reached out directly to me, I emailed all the requested documents directly to her, and a couple of days later, Embrace gave me the great news that they approved everything! I know a number of people with pets who think pet insurance is expensive and not worth buying. Yet, some of those same people complain that when their pets became ill they had to spend thousands of dollars on vet bills. Based on my experience and policy, having Embrace pet insurance is a great value and a small price to pay for my beloved fur-baby's good health and my peace of mind. Thank you, Embrace, for being there for us!
Insurer: Embrace
By: Dana D
I have been a loyal Healthy Paws…
I have been a loyal Healthy Paws customer for 7 years, but I can no longer recommend them. When I first signed up, my premium was $23.94/month for the best coverage—now, despite adjusting my deductible and reimbursement level to lower costs, my premium has skyrocketed with no real explanation. On top of that, my recent claim was denied unfairly, miscategorizing necessary bloodwork as "wellness/preventative care," even though it was for a diagnosed condition. I’ve had to fight for every bit of coverage lately, which was never the case before. Their service has drastically changed. They know long-term customers with pets who have preexisting conditions can’t switch providers easily, and they’re taking full advantage of that. If you’re considering this insurance, think twice! What starts off affordable quickly becomes overpriced and unreliable. I’m extremely disappointed
Insurer: Healthy Paws
By: Tatyanna
Embrace has saved my dog's life- or at…
Embrace has saved my dog's life- or at least has given us over another year with him, covering his chemo treatments throughout his lymphoma diagnosis, through remission and coming out of it, they have been so fast and reliable we haven't hesitated to do everything in our power to make sure he has had the right treatment at the right time and is comfortable as possible. We can't recommend them enough <3
Insurer: Embrace
By: Shannon McNamara