Incredible customer service
I was expecting the normal Insurance Claim run around
Not here, one email and Trupanion came through for us
Best investment we have made in our 2 little boys
Thank you Trupanion
- INSURER:
Trupanion
- POSTED: 01/01/2022
- BY: Bob
- BREED: West Highland White Terrier
- AGE OF PET: Over 11 years
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Best decision in pet ownership
We bought this policy over 10 years ago when our Toby was just a pup.
We continued to pay premiums with no claims in those 10 years, we had a healthy pup. While I started to second guess our need for the insurance those thought were put to rest last year
2020 was terrible and one of the worst things was, a car hit our toby.
Well over 11 THOUSAND dollars in emergency vet bills later, we only paid 2 thousand dollars.
We were sold on the policy, but recent events completely sold us on the company.
This past 2 months we spent another 3 thousand dollars on dental work.
We found out that emergency vet never x-rayed Toby's face after direct impact with the car's tire. On a routine check up, his regular vet discovered broken teeth below the gumline that needed extractions, a result of his accident that wasn't initially discovered. The extractions led to complications and colitis in Toby.
Mind you this is OVER A YEAR after the initial accident. Well I'm am pleased to say this company was so stand up about everything. After submitting a little documentation, they rolled it into the initial claim, and did not charge us another deductible. 90% of another 3K bill was covered. Not only is the company stand up, but EVERY SINGLE AGENT we've spoken to, was nothing less than kind, compassionate, responsive, and competent.
We couldn't be happier with Trupanion. It's the peace of mind , and financial security every pet owner needs!!!
- INSURER:
Trupanion
- POSTED: 01/01/2022
- BY: Naomi
- BREED: Puggle
- AGE OF PET: Over 11 years
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Timely and helpful response.
Timely and helpful response.
- INSURER:
Trupanion
- POSTED: 01/01/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Great coverage for the money.
heard from a family member who has the Trupanion insurance and the coverage they received for their dogs surgery and recovery.
- INSURER:
Trupanion Canada
- POSTED: 01/01/2022
- BY:
- BREED: West Highland White Terrier
- AGE OF PET: 7 - 10
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I couldnt believe how fast i received my money
I couldn,t believe how fast i received my money
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We had to take our girl into the vet unexpectedly on Christmas Eve.
We had to take our girl into the vet unexpectedly on Christmas Eve. Unfortunately, what we hoped was just a minor matter turned out to be a chest full of cancer and we were faced with having to make the most heartbreaking decision and let her cross the rainbow bridge.
Despite our pain, knowing we had Trupanion helped ease some of the unexpected financial stress we faced.
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My inquiry was handled quickly and efficiently.
My inquiry was handled quickly and efficiently. Elin was courteous, and knowledgeable.
- INSURER:
Trupanion
- POSTED: 01/01/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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it was our first time but the whole claim experience through our vet was quite simple.
it was our first time, but the whole claim experience through our vet was quite simple....we were able to relax and focus on what was needed for for our pet without worry about the cost.
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I am extremely pleased with my Trupanion policy.
I am extremely pleased with my Trupanion policy. It has been extremely helpful in caring for my pet and the service is outstanding. The time between submission of an invoice and the claim being settled is very timely. The funds are in my account in a matter of days. Thank you Trupanion in exceeding my expectations.
- INSURER:
Trupanion
- POSTED: 01/01/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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