216,375+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,375 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Giant Raise in Rates - No Notification
I've had this insurance for a few years and they've always been good about paying out claims except one time where I had to hound them for a month and half. They are always very friendly on the phone. But today I noticed they took out an extra $20 on my account and when I called them up they raised the rate on one of my pets and I did not receive any notice. Apparently I 'rolled in' to a new policy which includes 10 new experimental medical treatments. I had no choice on whether I wanted to roll in to this or not, I didn't even know it was occurring. The rate that went up was only on 1 pet, the rate increase for my second dog will surely be coming up and I expect that to be double what this jump was because they said it's based on the age of the pet at enrollment. I really had good things to say about this company, but they lost all of that goodwill today. No choices, no notifications, just almost a doubling of a rate.
Insurer: Trupanion Canada
By: Tom
Giant Raise in Rates - No Notification
I've had this insurance for a few years and they've always been good about paying out claims except one time where I had to hound them for a month and half. They are always very friendly on the phone. But today I noticed they took out an extra $20 on my account and when I called them up they raised the rate on one of my pets and I did not receive any notice. Apparently I 'rolled in' to a new policy which includes 10 new experimental medical treatments. I had no choice on whether I wanted to roll in to this or not, I didn't even know it was occurring. The rate that went up was only on 1 pet, the rate increase for my second dog will surely be coming up and I expect that to be double what this jump was because they said it's based on the age of the pet at enrollment. I really had good things to say about this company, but they lost all of that goodwill today. No choices, no notifications, just almost a doubling of a rate.
Insurer: Trupanion
By: Tom
Fast response to claim
The response by Trupanion to my claim was was very quick as was the reimbursement. I could not have asked for better service.The reason for the 9 rather than the 10 is the $100 deductible for each problem during a calendar year. However, the deductible is explained up front, so it is no surprise.
Insurer: Trupanion Canada
By: Lewis
Fast response to claim
The response by Trupanion to my claim was was very quick as was the reimbursement. I could not have asked for better service.The reason for the 9 rather than the 10 is the $100 deductible for each problem during a calendar year. However, the deductible is explained up front, so it is no surprise.
Insurer: Trupanion
By: Lewis
It seemed to good to be true: It's not.
I can't believe how easy it was! I was expecting to fill out a tear-inducing form with pages of poorly-formatted and seemingly meaningless questions, but I didn't have to do any paperwork! There was a box to check and I gave it to the vet!! And I just got a message saying the coverage is on its way!!! I'm so happy. Sincerely love this company.
Insurer: Embrace
By: Laura
Excellent
Our dog, Dooley has been insured by Embrace for 8 years now and fortunately we have not needed to use it very often but this year he had some problems that required considerable veterinary assistance. Our vet faxed the bills to Embrace and in all cases they were handled almost immediately and we were advised every step of the way. Embrace takes the worry out of health care for our dog.
Insurer: Embrace
By: Harry
Rapid claim processing
As a policy holder for about 5 years now, fortunately we have healthy dogs and only a few claims. However, those few claims we have filed have been processed very quickly and the check received within 2 weeks. Trupanion settles claim much quicker and fairly than my human health insurance provider!
Insurer: Trupanion Canada
By:
Rapid claim processing
As a policy holder for about 5 years now, fortunately we have healthy dogs and only a few claims. However, those few claims we have filed have been processed very quickly and the check received within 2 weeks. Trupanion settles claim much quicker and fairly than my human health insurance provider!
Insurer: Trupanion
By:
Very Grateful
I have had dogs my entire life and for a long time we had our pets covered under a different provider and was never satisfied with the service and massive premium increases without any claims. When we welcomed two PWD pups into the family I signed them up with Healthy Paws and shortly their after signed up my now 10 year old Catahoula. I never planned on filing a claim but after our 7mo Portie became obstructed and had to undergo emergency surgery I started the process, which I was frankly dreading. What I experienced though was nothing but quick, friendly and prompt service and closure on the claim. Within 10 days I received the check and on top of that, a week later a personal email from Tim and Healthy Paws checking in on Levi. That level of service not something you find everyday and I look forward to having our fur kids insured with Healthy Paws for life.
Insurer: Healthy Paws
By: James
Excellent Service Both Times!
Both times I have used the Wellness benefit the customer service has been awesome. The claims were processed immediately with no problems for MacTavish's neuter last year and Ruffles' spay 2 weeks ago. And when I called to add Ruffles in the spring, the staff could not have been nicer or more helpful! I highly recommend Embrace and it gives us peace of mine just in case!
Insurer: Embrace
By: Linda