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What a relief!
I've been with Trupanion for 9 years (was called Vet Insurance before.) I've attained coverage for my dog ever since I adopted her, when she was only 3 months old. Been paying premiums her entire lifetime so far. Suddenly, her thorax (chest) and neck have been swelling up, not wanting to take long walks, panting more often during the short walks. Took her to the vet, and sure enough, she has a benign tumour in both these areas. Panicking, crying, and worried, I had absolutely no clue how to even start the whole insurance thing. I called them and said all this too. They were extremely supportive, giving me easy instructions on what to do next. They emailed me to give me the same instructions on the phone, to put in writing, as my mind was frantically worried over my dog. Out of the total cost of $1055.15, we received $755.91 back from Trupanion. As my dog needed surgery for tumor removal, this was %90 covered. It is very clear in the policy that anesthesia, preanesthetic bloodwork, or fluids are not covered. At the same time, dental care needed to be done, and this too, is a policy exclusion (i.e. there's no coverage for dental care and prevention/prophylaxis.) Just as we humans don't have coverage for preventive care (e.g. multi-vitamins, echinacea, Boost/Ensure, etc.), I totally get it with the policy exclusion on preventive/prophylactic care. My claim took 2-3 weeks. So I'm very content. Way faster that any Canadian waiting for their Medical-EI benefits. For those who mention that it takes an excruciating long time to have their claim approved, I advise to speak to your vet/clinic. Sometimes, the vet is extremely busy that they haven't sent all the reports that Trupanion is asking for, that you might need to verify with your vet/clinic that every single form has been submitted from their behalf. I've asked Trupanion what exact papers (word-for-word) is needed from my Vet, and even though Trupanion calls and emails my vet, I still go see my Vet in person, to ensure that me *and* the clinic are doing our part in submitting every piece of paper that Trupanion is asking for. In short, verify and clarify with your vet/clinic that they've sent *everything* that Trupanion is requesting. By the way, when I called Trupanion upon receiving the diagnosis for the first time, I was still at the clinic. Trupanion was requesting an estimate from my clinic. I sent it through my smart phone while I was still in the clinic. Unfortunately, the estimate was handw
Insurer: Trupanion
By: Donna
Great Insurance Program, Skyrocketing Price
We have been using Pets Best for the last 5 years and are generally very happy with their program and customer service. However, because the cost of the policy has skyrocketed over the last 2 years, we are now questioning the cost/benefit of the program and will begin to look into other insurance programs.
Insurer: Pets Best
By: Mr.
Great insurance for my furry loved one!
I've only had Embrace for a few months but I am very happy with it so far. I think it's a comprehensive plan and I feel like my puppy is protected with it. It's reasonably priced and easy to manage online. They are fast to process claims. When I've interacted with the staff they have always been pleasant and helpful. Thanks for a great product!
Insurer: Embrace
By: Stacey
Excellent customer service
This is a great company with an excellent reputation for customer satisfaction. I have been very happy to work with ASPCA for my cats(3) insurance.
Insurer: ASPCA
By: sima
Above and beyond!
Lauren is such a great costumer service representative for Figo and makes me feel so much better about my pups care. She is always available, and though it's her job, she's always so cheerful and helpful! We had an issue with our claim and she sorted it out promptly. Thanks Figo!
Insurer: Figo
By: Alexandra Forman
Final bill for euthanasia.
We just had to put our dog CJ down two weeks ago and felt we should thank Pets Best for their six+ years of coverage. Your device reps are terrific and have consistently shown concern for our pet's health. Your prompt response to our claims was without equal, and led me to ask if we could be insured on his plan. We are looking to rescue another dog (or two) and plan to consider no other insurer than Pets Best. Again, many thanks.
Insurer: Pets Best
By: Peter
I am so glad I was referred to Pets Best.
I have had the best experience with Pets Best. I am so glad my friend recommended me to them.
Insurer: Pets Best
By: Sofia
Excellent Pet Insurance Plan
We are so pleased with our decision to use Healthy Paws as our pet insurance. We were uninsured with our last dog and emptied our savings account in an unsuccessful attempt to save her. We adopted Tucker our new dog in July 2013 and knew we needed to get him insured immediately to avoid this situation again. After reviewing many different plans we chose Healthy Paws based on their excellent reviews. Tucker had a few small claims over the past several years for skin and eye infections and Healthy Paws was always quick to respond with any questions we had and quick to reimburse us. This year Tucker was diagnosed with a cruciate ligament tear in his right knee. We were able to choose our own vet and schedule his surgery without worrying about the cost of his care. The process for submitting a claim is extremely simple because it only requires a picture of the invoice submitted through the Healthy Paws phone app. The total for the surgery was $4571 and we received a reimbursement check for $4104 within 8 days of submitting it (we chose the 90% coverage plan). We are so happy with our coverage and would highly recommend Healthy Paws pet insurance to anyone with a pet.
Insurer: Healthy Paws
By: Kim
I cannot say enough about this company. Fantastic coverage and service
The small things I can handle. It is when the big things hit that I am so happy to have this coverage. Wish I had insurance this good for myself. I have had two major (big bucks) claims and in both instances service was great, reimbursement fast (faster than the credit card bill). I have recommended this company to everyone I know who has a dog. Thanks Trupanion for taking some of the stress out of having a sick dog.
Insurer: Trupanion
By: Marilyn Rosee
Professional
From time to time my Boxer Cyrus, because he is so active will get injured in some way or injest something he shouldn't. Also this breed in particular causes me to check him for bumps on his skin because of the possibility it may be cancerous. Regardless of what the reason is it usually means a visit to the Vet. Embrace is Always very kind and professional on the phone and seem to really care every time I call. The processing time is very fast and the coverage for their visits are surprisingly good. Do your homework. Check all the other companies and you will find yourself coming back to Embrace every time. Thanks Embrace!!!
Insurer: Embrace
By: Mark