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The most horrific experience.
The most horrific experience I’ve ever had with any insurance company. (you know that’s saying a lot) When our cat passed, I called Embrace to cancel. “I’ll need some information…” Info given. “Please hold while I pass you on to a special team that can help you.” “Hi how can I help you?” Repeat ALL info. Again. The next day, a survey in my email asking WHY I CANCELLED… BECAUSE OUR CAT DIED. Let’s rub it in, let’s ask again and again, let’s express some fake sympathy with a “special team” that doesn’t know anything and repeats the same questions over and over. Then let’s ask WHY you cancelled insurance on your dead cat. Pay attention people. Just a little. It’s not that hard to get this stuff right. All you have to do is LISTEN. Is there a zero-star option?
Insurer: Embrace
By: Stefanie Somers
Sorry for the delay in writing this
Sorry for the delay in writing this. Amanda H was an exceptional listener, knowledgeable, and helpful.
Insurer: Fetch
By: Patrick
Great service and fast turn around for…
Great service and fast turn around for a huge bill when my doggie was hit by a car. Thank you
Insurer: Spot
By: Viva Jester
With adopted dogs previous records and…
With adopted dogs previous records and previous existing conditions are a big question. So far, with our 2 adoptees who went to a Vet upon adoption and cleared for med issues, we've had a positive experience with claims.
Insurer: Embrace
By: Deb
The outcome of my recent experience was…
The outcome of my recent experience was positive. I had my claims reviewed and after thorough examination of my dogs records they approved them. They have made me feel confident when they review my dogs records
Insurer: Embrace
By: TRACY SABOL
SPOT IS AWESOME!
I was impressed how quickly they paid us for the claim. Also very helpful with questions
Insurer: Spot
By: Barbara Evans
I have had this insurance for 2 1/2…
I have had this insurance for 2 1/2 years and I recommend this company to anyone that has a pet. Emergencies can be very costly. It is worth the monthly payment and this insurance has paid for itself three times. Once you submit a claim, it doesn’t take long for the claim to process and you get updates along the way I choose to get a check in the mail, but you can also choose to get direct deposit which is quicker.
Insurer: Spot
By: Holly Peterson
Claim was easy and settled fairly and quickly
The claim was easy to submit and the review was fast and fair.
Insurer: Spot
By: Sean
Embrace takes care of us like we take care of our pets.
Everyone should have this company's insurance for their pets. When we needed to get emergency care for our dog after he got hit by a car, the medical bills piled up quickly, and Embrace came to the rescue. Paying for care should never be a concern when a pet's life is on the line, and Embrace took excellent care of us. The claim process was quick and easy.
Insurer: Embrace
By: Scott C.
Fast efficient claims payment
Fast efficient claims payment
Insurer: Embrace
By: Dog Lady