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Pet parents across the U.S. and Canada have left over 210,050 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Love trupanion
Our dog had surgery last December(2013) and then needed to take joint supplements on a regular basis. Everytime we go to the vet to pick up her supplements, we receive an email shortly after that the claim went through and then we receive the check shortly after. The customer service is great. Anytime I have had to call everyone was so helpful.
Insurer: Trupanion Canada
By: Nina
Love trupanion
Our dog had surgery last December(2013) and then needed to take joint supplements on a regular basis. Everytime we go to the vet to pick up her supplements, we receive an email shortly after that the claim went through and then we receive the check shortly after. The customer service is great. Anytime I have had to call everyone was so helpful.
Insurer: Trupanion
By: Nina
Healthy Paws Keeps my dogs Healthy!
Let me tell you why I love Healthy Paws. I have a 7 year old mastiff mix named Nico. Nico is our "bubble" dog. He is allergic to everything. He has a heart murmur and another mild congenital heart condition. Nico has arthritis in his spine, which is causing mild compression on the nerves. This leaves him with weakness in his hind legs and some discomfort. Because of Healthy Paws, I was able to afford the MRI to diagnose his hind legs and holistic treatment to help Nico with his spine issues since surgery is not an option. Most recently, he had a mast cell tumor on his neck. Surgery was performed and the tumor was removed (came back Grade 1, so no further treatment needed). These were all costly procedures and I love that Healthy Paws always turn around their claims in a matter of days so I can pay off my credit card quickly without accruing interest. I think the most I have had to wait after submitting a claim was 4 days, but usually I get notice within 2 days of submittable that my check is on it's way. As all pet owners know, the bigger the pet, the more costly medication will be since it's all based on weight. Nico is 150lbs so you can imagine how much his pain medications/antibiotics can be when he gets sick! Healthy Paws makes it possible for me to afford Nico the best veterinary care, and I never have to worry "can I afford it"? Their customer service amazes me. Every time I have contacted them I have been treated kindly and they always follow up after a claim to see how Nico is doing. This company is very professional and gives me peace of mind that I can afford to treat my pet if anything happens to him.
Insurer: Healthy Paws
By: Tina
Speedy Service & Compassionate Insurance Company
I have heard awful reviews about many Pet Insurance companies, until I found Healthy Paws. Healthy Paws was recommended to me by a friend which helped make my decision easy. I thought I would never have to make a claim. That was until my fur baby, Olivia, started vomiting for days. We couldn't figure it out, she would never do it in front of us, only at night while we slept. After 2 vet visits and switching her food, none of which permanently made her better, her vet said she needed an Ultrasound. When I looked through her policy to see if it would be covered, I was so happy to find it was. I never submitted a policy before so I called Healthy Paws Customer Service team to figure out how I would go about submitting a claim. I was pleasantly greeted on the phone and was assisted through the process. After I submitted my claim, I only had to wait a few days to hear back and within two weeks was reimbursed. To top it off they even followed up to see how my fur baby was feeling. I am so happy with my decision to choose Healthy Paws Pet Insurance. If you are shopping for pet insurance, definitely take a look at Healthy Paws, I did and it was the best decision I could make. Thank you Healthy Paws! Love, Jessica & Olivia
Insurer: Healthy Paws
By: Jessica
Pet insurance has worked for me
I am just glad that I get a fair amount of money back when my claims are processed, so that the on-going and expensive vet costs for two cats are offset somewhat.
Insurer: ASPCA
By: Jean
Easy claim process and fast reimbursement
My dog, Lucy, wasn't eating or pooping, wasn't herself and we didn't know why. After taking her to the vet, they thought she had something stuck in her intestines and gave us an estimate of $3,000 for surgery to get it out. I assumed she had a tummy ache and didn't believe the vet. The only reason I didn't hesitate to do the surgery was because I knew that Healthy Paws would pay 90%. The vet turned out to be correct, my dog had a walnut stuck in her small intestine that wasn't going to come out by itself. It was so easy to submit the claim, I used the iPhone app to take a picture of the invoice, they sent me email confirmations when they received it and processed it. I got the reimbursement check in the mail within 3-5 days. I was amazed how much better Healthy Paws is compared to VPI (I used VPI in the past and only got 50% of a surgery and it took weeks to get a reimbursement check from them). Healthy Paws is worth it.
Insurer: Healthy Paws
By: Tony
Customer Friendly
Our vet suggested Trupanion as a company they deal with and have great success. We signed up for the 30 day trial, expecting to just explore the literature and make a decision. The customer service was wonderful giving us not only all the information we needed, but some guidance over our specific options. As it turned out, our new puppy got sick, which resulted in X-rays, lab work and medication. So, we were able to put the insurance into immediate action and could not be more impressed with the easy and the coverage. We had not debate about signing up for the policy once our 30 trail was over.
Insurer: Trupanion Canada
By: Jeff
Customer Friendly
Our vet suggested Trupanion as a company they deal with and have great success. We signed up for the 30 day trial, expecting to just explore the literature and make a decision. The customer service was wonderful giving us not only all the information we needed, but some guidance over our specific options. As it turned out, our new puppy got sick, which resulted in X-rays, lab work and medication. So, we were able to put the insurance into immediate action and could not be more impressed with the easy and the coverage. We had not debate about signing up for the policy once our 30 trail was over.
Insurer: Trupanion
By: Jeff
Slow refund turn around
My vet hospital had to call to find out why the refund had not been received after more than 3 weeks. The CS agent did apologize and admit it fill through the cracks. They processed it immediately and the check was received within 5 business days.
Insurer: Trupanion Canada
By: Allyson
Slow refund turn around
My vet hospital had to call to find out why the refund had not been received after more than 3 weeks. The CS agent did apologize and admit it fill through the cracks. They processed it immediately and the check was received within 5 business days.
Insurer: Trupanion
By: Allyson