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Pet parents across the U.S. and Canada have left over 215,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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HORRIBLE
The truth needs to be said , however the management likes or not my review is not fake ! The claims department is a hassle , is you want lose your money , being acused to have dual insurance , etc..etc.. a lot excuses no to pay your money . papers , papers , rude lady called Chelsea , she talks over you.I cancelled my policy , NO time for that. Enroll at your risk..just saying..
Insurer: Healthy Paws
By: vera_us@comcast.net
Could Not Ask for More
I could not be any happier with Embrace. Of all the things I do for Kazia, this the most important, so I am very grateful to have coverage by Embrace. The coverage is excellent, the price is very affordable for the services the company provides and the founder and staff are amazing. They are personable and professional. They are knowledgeable and compassionate. But most of all they care about the health and well being of my companion as if she is their only client.
Insurer: Embrace
By: Stephen
Pleased
I am well pleased with the level of service. ASPCA tries to assist in anyway they can with your pet's needs.
Insurer: ASPCA
By: Petula
Good customer service. Still an insurance company
Not happy with Trupanion. Been with then for over 5 years and have never needed them... Until now, my basset hound developed a skin allergy and he needs to be put on medication. We were initially denied the claim due to when he was 8 weeks old he had an ear infection. We appealed the claim with the vet submitting the appeal stating to them that they ear infection from 5 years ago has no correlation between the two. Trupanion came back with a denial once again stating that the claim is still denied due to an ear infection from 5 years ago. So beware that in the end they are just an insuarnce company and the last thing that they want is to spend money out of their own pocket. Even if you've been a loyal customer for years. I am happy that the previous reviews that their pets were helped. Also when phoning the company their people are kind and nice to deal with. But unfortunately you cannot speak to the people that review your appeal.
Insurer: Trupanion Canada
By: Theodore
Good customer service. Still an insurance company
Not happy with Trupanion. Been with then for over 5 years and have never needed them... Until now, my basset hound developed a skin allergy and he needs to be put on medication. We were initially denied the claim due to when he was 8 weeks old he had an ear infection. We appealed the claim with the vet submitting the appeal stating to them that they ear infection from 5 years ago has no correlation between the two. Trupanion came back with a denial once again stating that the claim is still denied due to an ear infection from 5 years ago. So beware that in the end they are just an insuarnce company and the last thing that they want is to spend money out of their own pocket. Even if you've been a loyal customer for years. I am happy that the previous reviews that their pets were helped. Also when phoning the company their people are kind and nice to deal with. But unfortunately you cannot speak to the people that review your appeal.
Insurer: Trupanion
By: Theodore
Top Customer Service
Embrace has been great in these scary times that we had with Booster. We wanted to provide the best possible treatment for him so he can enjoy his life despite the epilepsy. He is only 2 years old. Customer service representatives are competent, friendly and very easy to reach.
Insurer: Embrace
By: Meike
Excellent customer service at a fair price
I have been with ASPCA since we rescued our adult dog, Molly. I knew I wanted pet insurance and shopped around for a bit before deciding on ASPCA. We have illness and accident for our dog and it's $34.20 a month with a $500 deductible. Needless to say, we have met our deductible every year and end up getting repayment because we have insurance. Their website is really easy to navigate. They have an all electronic claims service, which makes it easy to get claims inputted and tracked at any time. They direct deposit your repayment and are an open book about what charges are applicable. Perhaps the best thing is their customer service. I have always talked with a live person, always been treated with respect and always had my problems solved. I feel like they care that I'm a policy carrier. Plus they called me today to check on Molly, since I had put in a claim for a vet stay due to illness a few weeks before. There was nothing wrong on their end, they were just calling to make sure Molly was feeling better. I recommend ASPCA pet insurance to everyone I meet with a pet. All pet owners should have their pet microchip with the correct information and covered with pet insurance. I will be with ASPCA for the long haul because I believe in what they stand for and feel like they believe in me as a customer.
Insurer: ASPCA
By: Amie
Much-needed assistance toward good health again.
My mini-Poodle hates to go out when it is raining, rare as it rains here, so she holds on until she is constipated. Recently she carried that too far, and we had to take her to the vet because of her nausea and discomfort. It took lots of meds and procedures to get her back to normal after a fairly long siege of her lethargy, pain, not eating or drinking. ASPCA Insurance helped us greatly in restoring her to good health.
Insurer: ASPCA
By: Eleanor
Awesome pet insurance company
I researched several different pet insurance companies when I got my new kitten, Thyme, about a month and a half ago. I combed through reviews and compared prices and benefits before deciding on Healthy Paws. They had great reviews and coverage compared to other companies, and from the reviews they seemed to really care about the pets. A few weeks later I got a new couch and Thyme found out he could jump to the mantle from the back of the couch. I had made a note to figure out a different arrangement in the living room to keep him from getting up there, but hadn't gotten around to doing it. The day after we got the couch Thyme went to jump down from the mantle, and got caught in the cords from the blinds that are next to the fireplace. I immediately knew he must have broken something because he was meowing in pain. When I took him to the vet I found out he had broken his front leg just below the shoulder joint and had to have a $3000 surgery to correct it. They said that without the surgery the leg would eventually have to be amputated. My vet referred me to an orthopedic surgeon, and they were able to do the surgery that day. I filed the claim for his initial visit that day(it was a Saturday), and filed the claim for the surgery itself the following Monday night after I brought him home. Both claims were approved by Tuesday afternoon, and I received the reimbursement checks by the following Saturday(a week after I submitted the first claim). I was amazed not only by the speed with which my claims were processed, but also with their concern for Thyme. I was very touched to receive an email from Healthy Paws checking on Thyme after his surgery. I have never heard of an insurance company checking up on a patient's well being after a claim. All of my future pets will be insured through them, as well, and I have been letting my friends and family know what a great company they are. To Healthy Paws: Thank you so much! I don't know what I would have done without you.
Insurer: Healthy Paws
By: Penelope
Excellent Insurance Company
Embrace is ace!!! Everything is made easy to follow after submitting a claim as they have a portal site. They are very efficient and professional. My claim checks were received promptly and there are explanations for those approved and those not which are far and few between. My other dog is covered by VPI insurance and I wish I could switch my dog to Embrace. I tell every pet owner to get this insurance.
Insurer: Embrace
By: Susan