Claims processing
The worst of all I've worked with over the years. Claims submitted accurately and completely take weeks for any attention and then never communicating if any additional proof needed. Don't believe their 5-10 day processing nonsense. Like clockwork your premium payments are addressed though. They should put that kind of focus on reimbursing their clients
- INSURER:
MetLife
- POSTED: 08/01/2024
- BY: Reese
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 4 - 6
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Emergency
Recently Alvin chewed and swallowed a plastic bottle cap. Rush him to emergency vet hospital in Rhode Island at 10 pm. It was successfully retrieved. Filed claim online. Received check about 2 weeks later.
- INSURER:
Nationwide
- POSTED: 07/25/2024
- BY: Linda
- BREED: West Highland White Terrier
- AGE OF PET: 4 - 6
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Met Life poor claims processing no response to correspondence
By far the worst customer server I've received since starting the policy two years ago. Rare that I submit a claim so this is unacceptable and truly not worth the premiums I pay. Even a comment to reach out after a review was not answered, internal email unanswered, chat never available.
- INSURER:
MetLife
- POSTED: 06/25/2024
- BY: Patrick
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 4 - 6
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Met Life poor claims processing
I rarely submit a claim... but when I do... I expect it to be processed and communicated efficiently, if they need any additional info. Over 12 days and no communication. Had to sign in to see they are asking for exact invoice I sent them in the very first claim submission. Submitted an email through contact and no reply. Premiums and any billing are super punctual in contrary. I'd think twice about relying on Metlife to care about you, your pet, or any concern you have.
- INSURER:
MetLife
- POSTED: 06/24/2024
- BY: Patrick
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 4 - 6
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Highly recommend
I've had my Cavalier King Charles Spaniel insured with Healthy Paws since his puppyhood. He's had several accidents and illnesses and all claims were paid promptly. Easy claims and review process. Highly recommend.
- INSURER:
Healthy Paws
- POSTED: 03/03/2024
- BY: Lynne
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 4 - 6
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Excellent
Met covers everything absolutely everything I’ll be switching my other yorkie over to this plan. Well worth every dime…….
- INSURER:
MetLife
- POSTED: 08/06/2023
- BY: Paula
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
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Switching
I’ll be switching to a different company that has a wellness plan I love met pet life that my other dog is on they cover everything…
- INSURER:
Trupanion
- POSTED: 08/06/2023
- BY: Paula
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
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Sick pup
My recently adopted Australian Shepherd/lab mix had terrible vomiting, and required an ultrasound and ER visit. Looks like she came to me with a cat toy in her tummy.
I had signed up with MetLife dog insurance through the rescue group. Boy , was I glad I did!. MetLife was terrific. Easy to fill out the paperwork, just sent in the medical report snd the bill. I feel good about being able to take care of my Piper female without worrying about my bank account. Thank you, MetLife.
- INSURER:
MetLife
- POSTED: 07/20/2023
- BY: Patti
- BREED: Australian Shepherd
- AGE OF PET: 4 - 6
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Great insurance
We’ve had MetLife for my dog since we adopted him. It’s a great insurance company. Unfortunately we’ve had to use it a few times; and man, am I thankful we have it. Submitting a claim is quick and easy. Customer service is great. Receiving reimbursement is quick. 10 out of 10 recommend.
- INSURER:
MetLife
- POSTED: 06/24/2023
- BY: Jessica
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 4 - 6
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Great service and great policy for both of my pets highly highly recommend to anyone
Great service and great policy for both of my pets highly highly recommend to anyone
- INSURER:
Trupanion
- POSTED: 06/01/2023
- BY: Valerie
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
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1 comments
POSTED: | BY: Briana Johnson
I spoke with Tiana today about my claim, she was so sweet and gave me exactly the information that I needed. She is a great employee, I hope she is appreciated as such! Thank you Met Life and thank you Tiana!